Support Board
Date/Time: Tue, 26 Nov 2024 06:38:31 +0000
Unable to connect TT FIX through sierra on a cloud server
View Count: 1018
| [2014-04-11 14:37:15] |
| xfighter - Posts: 36 |
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Hi Folks, Today I try to connect TT FIX by using a cloud server and get following error messages: TT FIX: Connecting. | 2014-04-11 10:01:26 Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... | 2014-04-11 10:01:26 The network socket is connected. | 2014-04-11 10:01:26 TT FIX Data: Sending the Logon message. | 2014-04-11 10:01:26 TT FIX Data: Received a Logout message. Text = Unable to login to adapter NINJA-PRICE: FA-USER 131 is not authorized to use FIX Adapter.. Please contact your System Administrator. | 2014-04-11 10:01:26 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2014-04-11 10:01:26 Socket has been shutdown and closed. | 2014-04-11 10:01:26 TT FIX Data: Logged out and disconnected. | 2014-04-11 10:01:26 Disconnected from TT FIX Price Feed session. | 2014-04-11 10:01:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-11 10:01:26 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-11 10:01:26 On my local computer, this never happened. Did I do anything wrong? Thank you! |
| [2014-04-11 15:06:56] |
| xfighter - Posts: 36 |
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One thing I need to mention: On my local computer, I am running windows 7. On the cloud server, I am running windows server 2008 r2. Can this be the problem? |
| [2014-04-11 16:29:52] |
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This clearly looks like a problem with the Price Feed settings in File >> Data/Trade Service Settings. Check them and contact your broker for further help. TT FIX Data: Received a Logout message. Text = Unable to login to adapter NINJA-PRICE: FA-USER 131 is not authorized to use FIX Adapter.. Please contact your System Administrator. | 2014-04-11 10:01:26
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-11 20:26:36] |
| Futures Operator - Posts: 239 |
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Are you trying to login to both connections simultaneously from the same account? TT FIX does not support that, you would need two accounts.
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