Support Board
Date/Time: Tue, 26 Nov 2024 06:28:38 +0000
No Market Depth Shown in Trading DOM (Brokers IB and Infinity Futures)
View Count: 2101
| [2014-04-11 13:44:06] |
| vrunrun - Posts: 53 |
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Hello SC, As I use SC today, I realized that market depth data disappear from my 2 copies of Sierra Chart (see attached) as I use 2 brokers for different instruments. This is quite strange as I use SC everyday and everything is OK yesterday. I updated the Infinity one to 1119 but market depth still not shown. For IB, the version I use is 1115. Pls advise. THks & Rgds Kevin |
 2014-04-11_IB.jpg / V - Attached On 2014-04-11 13:42:50 UTC - Size: 73.46 KB - 519 views 2014-04-11_Infinity.jpg / V - Attached On 2014-04-11 13:42:57 UTC - Size: 66.73 KB - 499 views |
| [2014-04-11 13:52:31] |
| vrunrun - Posts: 53 |
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Hello SC, That's strange! Shortly after the post, I can view the market depth in my trading DOM via Infinity. However, still can't view the market depth in the one that is from IB (version 1115). What is the cause of this? Any advise? Should I upgrade to pre-release 1119? |
| [2014-04-11 14:45:18] |
| vrunrun - Posts: 53 |
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Hello SC, Market depths are back now for both IB and Infinity. Will let you know if it happens again. |
| [2014-04-11 16:27:33] |
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OK, we are not understanding the color settings though you have on the Trade DOM. We only see a single price and that does not make sense. Most likely this looks like some kind of color settings issue. When you see this, you need to show us the Market Depth window with Chart >>Open Market Depth Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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