Support Board
Date/Time: Tue, 26 Nov 2024 11:27:07 +0000
Cancelling Account
View Count: 1182
| [2014-04-11 13:15:23] |
| User87109 - Posts: 5 |
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Hello, my new job will take me away from trading for a month or so and I just paid for a new monthly subscription and would like a refund on the remaining time period.
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| [2014-04-11 16:35:55] |
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Yes. We can do this since the payment was in the last 10 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-11 16:36:11
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| [2014-04-25 16:53:59] |
| User87109 - Posts: 5 |
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Since my request for a refund was never applied can I get a credit for 30 days in the near future? My job training ends this week and may start trading again next week or so.
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| [2014-04-25 17:24:39] |
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We apologize for this. For some reason, it got overlooked. We can extend your account for 30 days. Just let us know when you want the time extension. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-25 17:25:39
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| [2014-04-25 17:26:40] |
| User87109 - Posts: 5 |
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If possible, I would prefer a credit to apply for a new 30 days since I may be back to trading next week.
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| [2014-04-25 17:40:20] |
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This is now done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-25 17:42:48] |
| User87109 - Posts: 5 |
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Thank you! Great service and the best platform.
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