Support Board
Date/Time: Thu, 06 Mar 2025 13:43:46 +0000
Charts will not work Footprint chart also quits working after
View Count: 566
| [2022-01-31 19:38:38] |
| User600598 - Posts: 3 |
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After updating all information, my charts will not work. The message I get is Symbol unknown click for symbol information Symbol is invalid during Subscribe to Symbol dom Download failed Error downloading historical intraday data for ESH22=CME. The symbol is unknown to the server Everyday the footprint chart quits working after a few hours. I have to constantly shut it downand let sit for a few hours. I am now dead in the water and very frustrated. |
| [2022-01-31 22:33:33] |
| John - SC Support - Posts: 38425 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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