Support Board
Date/Time: Thu, 06 Mar 2025 19:17:49 +0000
Datafeed Denali ZO
View Count: 731
| [2022-01-31 15:47:09] |
| User754379 - Posts: 13 |
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Hi, i want to trade the ZO Future. I use the denali Datafeed and have a problem with the historical chart. if i look at a weekly oder daily chart i see all the candels in the right formation but the PRICES ARE TO HIGH (60000) the current Price is correct 699 . but the chart are looking horrible. (see attacht SNAP 1) if i open a intradaychart the chart and the price are correkt (see snap2) could you give me a tip the show the ZO in a right way? Thy https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=60680 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=60681 |
| [2022-01-31 17:08:35] |
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We will get this resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-02 07:06:35] |
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What is the Historical Price Multiplier set to for the chart with a problem?: Chart Settings: Historical Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-02 07:30:09] |
| User754379 - Posts: 13 |
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the historical Multipl is 100. i have a chartbook with a quoteboard und use the chart for all instruments in the quoteboad. attached i send you an current Screenshot from ZO with the advanced settings und multipl |
| [2022-02-08 04:12:27] |
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The multipliers need to be set to 1. Not 100. That is the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 08:16:02] |
| User754379 - Posts: 13 |
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Thx, i tried it, but if i changed it to multiple 1 the chart did'nt change. see screenshots attached. 1. i change the multiple to 1 2. chart is the same 3. i reload all data 4. the mulitiple jump back to 100 5. i changed in chartsettings advance2 it again to 1 6. nothing happend. 7. i load a other instrument CT / Mulitiple there is 1 / Chart is correkt 8. i load ZO / mulitiple in chartsettings are 100 / i changed to 100 and OK 9. nothing happend. 10. i checked the instrument setting for ZO / See attached there is historical mulitple 1 ???? I don't know what is wrong. thanks for your help. |
 ZO Mulltiple 1.png / V - Attached On 2022-02-08 08:15:29 UTC - Size: 127.66 KB - 130 views ZO Multiple are not safed.png / V - Attached On 2022-02-08 08:15:34 UTC - Size: 114.45 KB - 133 views ZO checked Instrument Settings.png / V - Attached On 2022-02-08 08:15:41 UTC - Size: 59.01 KB - 132 views |
| [2022-02-08 10:32:11] |
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Uncheck this option in the Chart Settings: Chart Settings: Auto Set from Data Feed (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Notice how the above option, is set to enabled in the Global Symbol Settings. Disable that. And then set the multipliers back to 1 in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 10:58:44] |
| User754379 - Posts: 13 |
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Sorry, but it did not work. i tried every step you told.. but the mulitplier reset everytime to 100. if i change in the global symbolsettings to 1 and the chart to 1 it worked for 1sec. and then the scale changed back. see attached screenshot. |
| [2022-02-08 14:27:48] |
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Disable this setting: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) And again uncheck this option in the Chart Settings: Chart Settings: Auto Set from Data Feed (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) ( Auto Set from Data Feed) And then set the Multipliers back to 1 in the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-08 14:28:17
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| [2022-02-08 15:04:55] |
| User754379 - Posts: 13 |
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sorry it did not work could i send you a video where i can show you? give me a adresse where i could send it
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| [2022-02-09 14:31:05] |
| Sierra_Chart Engineering - Posts: 18669 |
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Can you send us that chart by following these instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 14:44:24] |
| User754379 - Posts: 13 |
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see attacked Chartbook wiht ZO
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 Chartbook Problem ZO.Cht - Attached On 2022-02-09 14:44:19 UTC - Size: 11.48 KB - 250 views |
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