Support Board
Date/Time: Thu, 06 Mar 2025 13:47:25 +0000
Re-install on new machine - DATA ISSUES
View Count: 580
| [2022-01-31 05:17:07] |
| Rickty - Posts: 35 |
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Over the weekend I installed SC on a new machine and transferred all relevant files as described here: (incorrect link removed) Charts on the new installation are not populating with the same amount of data. The data issue exists only on the new installation even when old installation is not running. Both machines have been restarted along with SC. I use bars of 2 trades in size so I'm not dependent on time bars - active instruments post lots of data very quickly. In this case I am looking at BTCUSD on Binance and ES on CME. Neither chart on the new installation is posting the same amount of data as on the old installation, even though all settings are the same. Following the instructions posted on the support board I created the two links below to show charts from each installation. The BTCUSD chart in particular makes clear that data is not coming through in the same way on the new installation. Nothing else is running on either machine except for SC and both machines are dedicated servers. The fact that data on the previous installation is fine shows that the exchanges are not the issue. Something seems to have gone wrong with the installation but triple checking all settings turns up nothing. Please advise. New Install- https://www.sierrachart.com/image.php?Image=1643605427483.png Previous Install - https://www.sierrachart.com/image.php?Image=1643605557595.png Date Time Of Last Edit: 2022-01-31 05:49:20
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| [2022-01-31 05:50:25] |
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In the new installation, set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-31 05:50:40
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| [2022-01-31 16:39:55] |
| Rickty - Posts: 35 |
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Thank you. Is that setting not included in the files that are transferred over to the new installation?
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