Support Board
Date/Time: Thu, 06 Mar 2025 16:31:38 +0000
TransAct account and Sierra. I don't see the orders on the Chart
View Count: 552
| [2022-01-29 15:29:42] |
| User171053 - Posts: 3 |
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My TransAct account n. ** is connected with Sierra Charts. I am unable to trade with the live account as I cannot see the orders on the Chart, while all is OK if I trade with simulated account. I am attaching the Screenshots of what happens. I would be grateful if you can help me or give me some indication. Gilberto Date Time Of Last Edit: 2022-02-06 17:24:14
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Private File |
| [2022-02-06 15:12:06] |
| User171053 - Posts: 3 |
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Sorry , but I can't see the answer to my question about the fact that by placing an order directly from the Sierra DOM , this order does not appear in the TransAct DOM and it is not executed from TransAct. Consequently the order does not appear on the chart.
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| [2022-02-06 21:52:25] |
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We apologize for the delay here. And thank you for that very detailed document you produced. We can see the problem but we do not know the cause. This is out of our control. The only other thing that we would add is that when you make changes to the first tab of Global Settings >> Data/Trade Service Settings reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers We recommend using the Sierra Chart trading DOM instead of the Transact one: Chart Trading and the Chart DOM: Trade DOM And be aware we are phasing out support for Transact service. So you will need to move to thee Teton order routing service: *Important* Priority Message to Transact Users Therefore it is important to get familiar with the Sierra Chart trading DOM at this point in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-06 21:53:20
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