Support Board
Date/Time: Thu, 06 Mar 2025 13:04:20 +0000
Cannot connect to data feed
View Count: 428
| [2022-01-29 00:41:48] |
| User148596 - Posts: 217 |
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Hi, I'm getting the following message when trying to connect to my data feed... "Connection error message from service: CQG WebAPI | Logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. Date-Time: 2022-01-28 16:39:45 Can you please assist me with with matter? Thanks |
| [2022-01-29 02:24:49] |
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Another reason why we do not recommend CQG. Often cannot connect over the weekend if at all. No we cannot help with this. We recommend using our Teton Order Routing Service: Sierra Chart Teton Futures Order Routing Server is available 24 hours a day seven days a week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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