Support Board
Date/Time: Thu, 06 Mar 2025 13:12:01 +0000
Intraday Continuous Contract Data has Large Gaps
View Count: 574
| [2022-01-28 22:28:39] |
| Alex Q - Posts: 109 |
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I have service package 12. When I try to load intraday data to look at hourly/4hr charts I get massive gaps with missing months and incomplete contract data. I have adjusted under global trade data settings/common to allow for more days to be downloaded. I have also changed chart settings days to load to a longer period of time. I have continuous contracts also enabled in chart settings. I have also done a "delete and reload" of ALL contracts. I've been through these steps several times but to no avail. I must be missing something?
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 F.US.ENQH22 F.US.MNQH22 [CV][M] 240 Min #1 2022-01-28 14.png / V - Attached On 2022-01-28 22:26:08 UTC - Size: 56.11 KB - 144 views |
| [2022-01-28 22:46:59] |
| John - SC Support - Posts: 38425 |
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It sounds like you have done all the right things. Therefore, we would like to get a copy of the chart to take a look at it and see if we see the same issue. Follow these instructions to get us the chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 22:52:45] |
| Alex Q - Posts: 109 |
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Thanks John! I've attached the chart to this post.
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 Sierra Chart Support Intraday Download Problem.Cht - Attached On 2022-01-28 22:52:17 UTC - Size: 3.54 KB - 199 views |
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