Support Board
Date/Time: Thu, 06 Mar 2025 22:10:38 +0000
Partial data on intraday chart
View Count: 585
| [2022-01-25 17:37:31] |
| User275592 - Posts: 97 |
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Hi, my intraday chart does not display the datas from the time i close sierrachart to the start of the session If i close sierrachart at 5 pm Paris time, the data from 5 pm to 11 pm (the closing of the market) are not displayed when i restart sc the day after I verified the setup which i did not modify I tried to visualize the data on rtraderpro and every thing is ok Thank you for your help |
| [2022-01-25 19:08:09] |
| John - SC Support - Posts: 38464 |
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You are using Rithmic, therefore refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy Also, it looks like you are using the older Rithmic connection. You should really update to the latest release and then use the new Rithmic connection. To use the new connection, you would follow these instructions: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-10 16:57:31] |
| User275592 - Posts: 97 |
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i am using rithmic direct - dtc Is this the good one ?
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| [2022-02-10 17:11:51] |
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Yes that is what you need to be using.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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