Support Board
Date/Time: Thu, 06 Mar 2025 09:44:40 +0000
data is not loading
View Count: 444
| [2022-01-24 20:14:32] |
| ToldyMiky.E2T - Posts: 3 |
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Hello, The data is not loading, I see this message on the chart: "download historical data bars may not appear until done" I am trading on Rithmic account I use "Denali Data Feed" for data Can you help me what the problem is? I have attached log and screen capture. Thank you Miklos |
 Budapest January.20.2022 -- 10 36 57 AM UTC-01 -- TIMESTAMP .png / V - Attached On 2022-01-24 20:11:44 UTC - Size: 193.52 KB - 128 views Private File Budapest January.20.2022 -- 10 37 14 AM UTC-01 -- TIMESTAMP .png / V - Attached On 2022-01-24 20:12:05 UTC - Size: 182.44 KB - 124 views |
| [2022-01-25 16:19:54] |
| John - SC Support - Posts: 38425 |
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You are actually NOT getting your data from the Denali Exchange Data Feed. You do not have any exchanges active for the Denali Exchange Data Feed, and as for data from the CME Group, you need to connect to your live trading account at least once a month, which you have not done since sometime around February 2021. Therefore, the problem you are seeing is related to the Rithmic data. Refer to the information here: Rithmic Trading Platform Service: Rithmic Support Policy If you do want to get data from the Denali Exchange Data Feed for the CME Group, then you will need to activate the exchanges you want from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges And, you will need to connect to your live, funded, futures trading account if you are wanting to pay the non-professional exchange fees. You can find the verification date for this at the top of the section linked above for the exchanges. For more information on this requirement, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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