Support Board
Date/Time: Fri, 29 Nov 2024 08:40:47 +0000
My Data is not updating
View Count: 728
| [2022-01-21 17:34:21] |
| User842590 - Posts: 1 |
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The Sierra Chart system is set to Automatic roll-over contract months, today January 21, 2022, it automatically rolled over and says SYMBOL IS UNKNOWN for NGH2 and will not update the data for March Natural Gas NGH2, although when I manually roll back to February NGG2 it works properly. Did the system roll-over at the wrong time, what is wrong? I have loaded the current version and restarted my system today but no difference.
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| [2022-01-21 18:23:48] |
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You are a Transact user. We do not provide technical support for Transact and we are phasing it out. You need to move on to our Teton order routing service. For full information, refer to: *Important* Priority Message to Transact Users We can have a broker contact you to help you with the transfer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-21 18:32:07] |
| Stage 5 Trading - Posts: 155 |
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Stage 5 Trading is a brokerage firm that firmly stands behind Teton Order Routing and are here to help in anyway that we can. Please feel free to contact us and we will gladly assist you with the process of transitioning and hopefully helping you improve your current issues. You can email us at sierrachart@s5trading.com or through our website contact page: https://stage5trading.com/contact/ Thank you, Anthony Giacomin Managing Shareholder Stage 5 Trading Corp. 700 N. Green St., Suite 200 Chicago, IL 60642 Tel: +1.312.801.6767 | 1.800.258.6675 Stage 5 Trading – Supporting Traders Since 2012 Trading Futures, Options on Futures, and Spot Foreign Currency (“FOREX”) involves substantial risk of loss and is not suitable for all investors. You should carefully consider whether trading is suitable for you in light of your financial condition, circumstances, and industry knowledge. You may lose all or more of your initial investment. Opinions, market data, and recommendations are subject to change at any time. Past performance is not necessarily indicative of future results. Stage 5 Trading Corp. is a member of NFA and is subject to NFA's regulatory oversight and examinations. However, you should be aware that NFA does not have regulatory oversight authority over underlying or spot virtual currency products or transactions or virtual currency exchanges, custodians or markets. |
| [2022-01-21 18:45:39] |
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hopefully helping you improve your current issues The users issues will be absolutely be resolved and they will have a superior quality of service and lower costs.Please refer to the prior post as well from Stage 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 18:46:00
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| [2023-02-28 20:12:47] |
| User910795 - Posts: 35 |
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I have not been using my account and logged in today. I loaded my gc contract and tried to roll over, and it gives me no future dates to roll to. It is just blank. Upon login I get a message that says that there is "No security definition has been found for the request Clck for symbol information" That doesn't seem to go anywhere. It seems I have a data problem. Help....
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| [2023-02-28 20:23:00] |
| Stage 5 Trading - Posts: 155 |
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Hi Trader, Are you an account holder at Stage 5? If so, please reach out to sierrachart@s5trading.com and we will do everything we can to resolve this for you. We look forward to helping you solve this issue and supporting you along your trading journey. Thank you, Anthony Giacomin Stage 5 Trading Corp. Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2023-02-28 22:45:04] |
| John - SC Support - Posts: 36350 |
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User910795: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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