Support Board
Date/Time: Fri, 29 Nov 2024 02:41:52 +0000
[Locked] - Can't get sms code
View Count: 7544
| [2022-01-21 15:58:32] |
| Caesar - Posts: 1 |
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Hello! I have tried activating the trial through sms but I am not getting the code to my phone. I get the message that the code has been sent but it's not getting to my phone. |
| [2022-01-21 16:34:05] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-14 08:39:41] |
| IM ME - Posts: 1 |
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HI I have tried activating the trial through sms but I am not getting the code to my phone. I get the message that the code has been sent but it's not getting to my phone. |
| [2022-08-14 11:08:37] |
| Sierra_Chart Engineering - Posts: 17218 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 06:57:15] |
| User487598 - Posts: 5 |
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hello, i have the same issue as it doesnt send me the verification sms code to my mobile number, could you help me please?
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| [2022-09-12 08:19:29] |
| Sierra_Chart Engineering - Posts: 17218 |
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We have activated your Sierra Chart account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-31 10:17:40] |
| User542735 - Posts: 1 |
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I have the same problem. No SMS received (and no response yet to the Account Support ticket). Please could you activate the trial for me.
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| [2022-10-31 11:18:42] |
| Sierra_Chart Engineering - Posts: 17218 |
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We have activated the trial for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-31 11:18:47
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| [2022-11-01 11:44:43] |
| User393413 - Posts: 1 |
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Hello, I do have the same problem. Did not get the SMS.
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| [2022-11-01 15:02:09] |
| John - SC Support - Posts: 36350 |
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User393413: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-06 21:19:57] |
| Userhl - Posts: 3 |
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ya, I have this problem too
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| [2022-11-07 00:53:33] |
| Sierra_Chart Engineering - Posts: 17218 |
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Your account is now active.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-07 06:16:16] |
| User715943 - Posts: 1 |
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Hello I do have the same problem. Did not get rêcived SMS Code "{"ERROR":"Failed to send code to number. SMS already sent to number."}" however i did not receive any code. pls help me too Thank you. |
| [2022-11-07 22:50:19] |
| John - SC Support - Posts: 36350 |
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User715943: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-09 18:01:07] |
| User647981 - Posts: 1 |
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I do have the same problem. Did not get recived SMS Code "{"ERROR":"Failed to send code to number. SMS already sent to number."}" however i did not receive any code. please help me too, Thank you. |
| [2022-11-09 18:26:25] |
| John - SC Support - Posts: 36350 |
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User647981: You had a trial previously, which is why you were getting the particular error. We see that you had only used 2 days of your previous trial, so we reset the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-14 15:48:37] |
| poke755646 - Posts: 1 |
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Hi, I have the same issue. Overseas user, SMS not received. Regards poke755646 |
| [2022-11-14 19:01:30] |
| John - SC Support - Posts: 36350 |
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poke755646: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 02:38:49] |
| User184231 - Posts: 1 |
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Hi, I haven't received my free trial sms activation code, can you help? I've opened a support ticket, still unresolved 2 days later. |
| [2022-11-15 12:55:09] |
| Sierra_Chart Engineering - Posts: 17218 |
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We have activated your Sierra Chart account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-18 13:47:56] |
| User948202 - Posts: 2 |
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Hi, I activate sierra chart trial, however, I didn't receive any code although they mentioned that it already sent
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| [2022-11-18 15:19:39] |
| User109115 - Posts: 28 |
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Hi, same problem, id is rogerw666. Thanks
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| [2022-11-18 17:01:24] |
| John - SC Support - Posts: 36350 |
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User948202: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-18 17:03:53] |
| John - SC Support - Posts: 36350 |
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User109115: You can not activate a trial as you have already used a trial recently under the Sierra Chart Account Name of "rogerw369". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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