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Date/Time: Thu, 10 Jul 2025 03:46:00 +0000

US equities

View Count: 675

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[2022-01-19 15:07:13] #1 [Go To First Post]
poops123 - Posts: 4
I sent a message log as I am still receiving the following notification on my chart: "Symbol is unknown. Click for symbol information. Exchange not authorized." Any help is greatly appreciated. Thank you.
0x Thank you

[2022-01-19 17:48:07] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5840
We see that you have activated the "U.S. Equities Professional (NYSE, NASDAQ, AMEX)" feed but not completed the setup. If you are not a professional you will need to activate the "U.S. Equities (NYSE, NASDAQ, AMEX)" option: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support
0x Thank you

[2022-01-19 19:42:37] #3 [Go To First Post]
poops123 - Posts: 4
Hi, thank you for the response. I am a professional. I had submit the relevant documentation to Barchart via email. Could this be why there is a delay?
0x Thank you

[2022-01-24 17:25:43] #4 [Go To First Post]
John - SC Support - Posts: 40812
It could have been. Let us know if you are still having an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[2022-01-24 19:28:37] #5 [Go To First Post]
poops123 - Posts: 4
Hi John, Yes, having issues. Cannot see any real time data. Could you please contact me privately so this can be resolved? Thanks.
0x Thank you

[2022-01-25 15:49:38] #6 [Go To First Post]
John - SC Support - Posts: 40812
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

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