Support Board
Date/Time: Wed, 12 Mar 2025 21:08:00 +0000
[Locked] - I do not receive the trial activation SMS
View Count: 1430
| [2022-01-19 09:40:54] |
| User205812 - Posts: 1 |
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Hello, I have created an account yesterday but was not able to activate the trial period. I enter my mobile phone number, a dialog box opens with text: {"Result":"Code sent to your mobile number. When received, enter this code in the box below."}, but I don't receive any SMS. The phone number from the Trial Activation window matches the one from my Account Control Panel. Can you please help? Thank you |
| [2022-01-24 16:17:26] |
| John - SC Support - Posts: 38621 |
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It looks like you are using Sierra Chart on a MAC, in which case we have to manually activate your trial. We have taken care of this for you, so you should be good now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-21 07:10:08] |
| User470844 - Posts: 1 |
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hello i have the same problem, can you help me?
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| [2022-04-21 10:10:25] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-19 09:44:06] |
| Peronas24 - Posts: 2 |
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i have this problem too.. and im not using mac
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| [2022-05-19 11:21:48] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-19 13:57:59] |
| User796459 - Posts: 1 |
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i am experiencing the same issue kindly assist, i'm using windows 10
Date Time Of Last Edit: 2022-05-19 15:49:34
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| [2022-05-19 15:55:01] |
| John - SC Support - Posts: 38621 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-21 07:33:59] |
| User152129 - Posts: 27 |
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Hi there, I am using Mac and installed Sierra Chart on Parallels. I did not get any SMS activation code. Could you please fix it for me? Thank you.
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| [2022-05-21 09:38:38] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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