Support Board
Date/Time: Wed, 05 Mar 2025 19:19:07 +0000
I cannot log in to the platform.
View Count: 465
| [2022-01-17 14:25:56] |
| User716459 - Posts: 135 |
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I cannot log in to the platform. Sierra did not send a new password despite my recovery requests. AMP sent me login and password and they are wrong, this is the message.
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| [2022-01-17 15:00:14] |
| John - SC Support - Posts: 38396 |
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We have reset your password and you should receive an email with the information on the new password.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-17 15:02:51] |
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The first thing you need to do is install Sierra Chart if you have not already: Software Download We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete Login instructions and help with possible Login problems, refer to: Sierra Chart - Software Login Instructions If you continue to have a problem logging in, then let us know and provide us with the *exact* error message you see after pressing the Login button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-17 15:03:15
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