Support Board
Date/Time: Wed, 05 Mar 2025 19:24:03 +0000
Failed login after update - v2345
View Count: 567
| [2022-01-15 14:23:51] |
| SpearChucker - Posts: 104 |
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**Update** This now appears to be a Rithmic issue. Last time it wasn't. Please disregard this support request. Thanks. This has happened for several updates. In multiple instances in have installed (not the original installation), after update I'm no longer able to login to Rithmic Direct -DTC. Here's the Message Log entry and a screen capture of the error. I can copy my original installation to all instances and change the connection settings and get everything to work again, but I shouldn't have to do that. The Rithmic accounts are currently active and no login credentials were changed. I was successfully logged in just before updating SC. Any ideas? Msg Log: Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-01-15 09:08:54.806 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-01-15 09:08:54.806 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-01-15 09:08:54.806 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-01-15 09:08:54.806 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-01-15 09:08:54.806 Rithmic Direct - DTC | Network connection to server complete. | 2022-01-15 09:08:54.874 Rithmic Direct - DTC | Starting socket receive thread. | 2022-01-15 09:08:54.874 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-01-15 09:08:54.874 Rithmic Direct - DTC | Sending logon request message. | 2022-01-15 09:08:54.874 Rithmic Direct - DTC | Received logon response. | 2022-01-15 09:08:55.052 Rithmic Direct - DTC | Server Name: . | 2022-01-15 09:08:55.052 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-01-15 09:08:55.053 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-01-15 09:08:55.053 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-15 09:08:55.053 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-15 09:08:55.053 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-01-15 09:08:55.069 DTC Client socket (1) | CloseSocket call. | 2022-01-15 09:08:55.069 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-15 09:08:55.069 Rithmic Direct - DTC | Disconnected. | 2022-01-15 09:08:55.070 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-15 09:08:55.070 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-15 09:08:55.131 DTC Client socket (1) | Closed. | 2022-01-15 09:08:55.131 File >> Disconnect selected. | 2022-01-15 09:08:57.886 DTC Client socket (0) | CloseSocket call. | 2022-01-15 09:08:57.886 Rithmic Direct - DTC | Disconnected. | 2022-01-15 09:08:57.886 Date Time Of Last Edit: 2022-01-15 16:33:08
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Login.jpg| [2022-01-15 17:25:09] |
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This is the relevant message: Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-01-15 09:08:55.053
Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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