Support Board
Date/Time: Wed, 05 Mar 2025 18:11:30 +0000
Constant error in Message Log
View Count: 697
| [2022-01-11 01:29:22] |
| Yang_666 - Posts: 10 |
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Hi, there's an error which consistently appears in my message log. My real time data feed keeps getting disconnected and all live movement just freezes. Please look at the error in the image attached below.
Date Time Of Last Edit: 2022-01-11 01:30:35
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 Screenshot 2022-01-11 at 1.28.55 AM.png / V - Attached On 2022-01-11 01:30:30 UTC - Size: 825.38 KB - 146 views |
| [2022-01-11 07:37:33] |
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What message are you referring to? We need to see, approximately the last 200 lines or so of the Message Log at the time of the issue. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-11 14:29:00] |
| Yang_666 - Posts: 10 |
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I am referring to the "socket gracefully close and data feed disconnected error". I've shut down my SC so I wouldn't be able to retrieve the full message. But it should be quite obvious from the screenshot I attached.I will attach the screenshot with the error circled out again.
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| Screenshot 2022-01-11 at 1.28.55 AM.png / V - Attached On 2022-01-11 14:28:51 UTC - Size: 749.05 KB - 148 views |
| [2022-01-11 15:30:33] |
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There is insufficient information here for us to know what particular connection is being affected. We need to see much more of the Message Log. And in any case, if there is a connectivity issue, refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 15:33:32
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