Support Board
Date/Time: Wed, 05 Mar 2025 04:30:59 +0000
moved to Teton - web trade panel doesnt show open trades
View Count: 593
| [2022-01-10 20:50:25] |
| ochocinco - Posts: 29 |
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Hello. I had Stage5 move me from TT to Teton. On the web trading UI: - when I have open active trades, is not displaying the open trade and button to flatten that trade. - Im not able to retrieve acct history and current balance info is stale Does my "Account Control Panel -> Authorized Trading Account -> Service" need updated? its currently: tt_order_routing.dtc.trading thanks |
| [2022-01-10 20:54:21] |
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Make sure you are using the correct panel. It is a different one: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2 This we need to remove: Does my "Account Control Panel -> Authorized Trading Account -> Service" need updated? its currently: tt_order_routing.dtc.trading Confirm, you are no longer using the Sierra Chart TT based order routing and we will remove this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-10 20:54:52
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| [2022-01-11 23:50:32] |
| ochocinco - Posts: 29 |
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I am no longer using the Sierra Chart TT based order routing. I am using Teton. |
| [2022-01-12 00:04:54] |
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This TT trading account assignment has been removed from your Sierra Chart account. Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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