Support Board
Date/Time: Wed, 05 Mar 2025 18:10:50 +0000
need help to get live e mini s and p futures again please
View Count: 589
| [2022-01-04 10:02:24] |
| User988578 - Posts: 24 |
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hello i have a problem in that i cant get live esh-22 emini sand p 500 futures my feed is still delayed i have a uk futures account with Ig index i activated 2 new feeds this morning but the feed is still delayed previously I had cme for prof without a trading account what do i need to do to get live prices not 10 mins delayed please |
| [2022-01-04 14:43:47] |
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You have to pay the CME Mini professional exchange fee. Refer to: Is Historical and Real-time Futures Data Included? Activate that exchange from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-04 14:45:14
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| [2022-01-04 18:44:16] |
| User988578 - Posts: 24 |
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hmm for a while it looked like my uk futures account would work with the new format this morning i paid $25 for CME and $5 for data can this be used as a credit for the $66 please ? i was paying this until march when the sp feed stopped with the move to denali thanks for confirming that what i did was wrong /not allowed |
| [2022-02-03 06:54:56] |
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We apologize for the delay. This had gotten overlooked due to our support load and due to the specialized request. We cannot refund exchange fees. We can only partially refund the 25 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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