Support Board
Date/Time: Tue, 04 Mar 2025 22:08:58 +0000
Not Receiving Live Denali Feed ... Only Delayed
View Count: 503
| [2022-01-03 14:12:47] |
| User940772 - Posts: 76 |
|
I am not receiving a live Denali feed and only getting delayed data. I was instructed to add funds to account which I did on Friday. Late for sure, but before the end of the month. I need to have my live feed turned back on as soon as possible and would appreciate that being done now.
|
| [2022-01-03 14:20:17] |
| |
|
Activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 14:46:53] |
| User940772 - Posts: 76 |
|
I am not a professional! I received a notice about this last week from Sierra and they asked me if I disputed this fact. I told them that I did and that it has happened to me before ... back in 2017 ... twice ... and sent information to them about who they had me mixed up with then. I would like to have this resolved as soon as possible. I almost traded on delayed data before realizing something was wrong and not happy about this, though know you are only acting in information you get.
|
| [2022-01-03 15:16:35] |
| |
|
We will have someone follow up with you in regards to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 15:32:25] |
| SC Support - Posts: 1939 |
|
This is resolved, thank you User940772 for your patience. You can re-activate the CME Group Real-time Data that you need, via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME |
| [2022-01-03 15:37:23] |
| User940772 - Posts: 76 |
|
Thank you, very much appreciated.
|
To post a message in this thread, you need to log in with your Sierra Chart account: