Support Board
Date/Time: Tue, 26 Nov 2024 04:32:45 +0000
Can't logon to CME real time
View Count: 1676
| [2014-04-07 03:14:50] |
| Tonkadad - Posts: 235 |
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SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-04-06 17:13:04 Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:04 SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:04 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:05 Using username 0 | 2014-04-06 17:13:07 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-04-06 17:13:07 Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:07 SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:07 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:07 Using username 0 | 2014-04-06 17:13:09 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-04-06 17:13:09 Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:09 SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:09 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:09 Using username 0 | 2014-04-06 17:13:11 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-04-06 17:13:11 Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:11 SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:11 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:11 Using username 0 | 2014-04-06 17:13:13 |
| [2014-04-07 03:37:00] |
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This is a DNS name resolution issue on your side. Flush the DNS cache: http://www.tech-recipes.com/rx/1600/vista_dns_cache_flush/ If that does not work restart your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 04:50:21] |
| Tonkadad - Posts: 235 |
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Flushed the cache, still same problem.
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| [2014-04-07 05:01:21] |
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Did you try restarting your computer? We are using one of most reliable DNS services in the world with numerous servers all over the world. So we know the problem could not be on our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 05:10:49] |
| Tonkadad - Posts: 235 |
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Yes restarted. Not sure what to do. How can I get IB working again?
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| [2014-04-07 05:15:18] |
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For the time being, disable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After this reconnect to the data feed with the commands on the File menu, to use Interactive Brokers data. The domain can be looked up: ping scdf2.sierracharts.com
Pinging ds7.sierracharts.com [8.18.161.133] with 32 bytes of data: Reply from 8.18.161.133: bytes=32 time=212ms TTL=110 Reply from 8.18.161.133: bytes=32 time=212ms TTL=110 Reply from 8.18.161.133: bytes=32 time=212ms TTL=110 Reply from 8.18.161.133: bytes=32 time=211ms TTL=110 Ping statistics for 8.18.161.133: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 211ms, Maximum = 212ms, Average = 211ms At this point, we recommend contacting your ISP and tell them this host name cannot be resolved: scdf2.sierracharts.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-07 05:15:40
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| [2014-04-07 05:27:37] |
| Tonkadad - Posts: 235 |
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I can ping it.
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ping.PNG| [2014-04-07 05:30:36] |
| Tonkadad - Posts: 235 |
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I am running ver. 1115, never had problems before, haven't added anything to my computer since Friday.
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| [2014-04-07 05:33:58] |
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OK sounds like a possibly a firewall problem. Are you running any firewall software on the computer? The Windows firewall should not be a problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 05:36:26] |
| Tonkadad - Posts: 235 |
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nothing different from Friday
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| [2014-04-07 05:41:53] |
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If you are running something other than the Windows firewall, we recommend to try to disable it. More information about this can be found in help topic 1.2: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html You may want to try to restart your computer into Safe Mode. The meaning of the error encountered can be found here: http://msdn.microsoft.com/en-us/library/windows/desktop/ms740668%28v=vs.85%29.aspx Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 05:50:35] |
| Tonkadad - Posts: 235 |
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Restarted a second time is working now. Thank you for the prompt support, you are the best.
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