Support Board
Date/Time: Tue, 04 Mar 2025 21:15:33 +0000
CANT TRADE
View Count: 670
| [2021-12-29 16:51:19] |
| User575399 - Posts: 326 |
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Hello, none of trade orders are going through.
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Private File |
| [2021-12-29 16:55:55] |
| John - SC Support - Posts: 38369 |
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Make sure you are not in Simulation mode. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes If this is not the issue, then open your Trade Service Log and see if there are any messages in there. If you need help interpreting what those messages are telling you, then copy and paste an example for to look at into this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-29 16:59:56] |
| User575399 - Posts: 326 |
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I am not on SIM. I checked numerous times. Here is the service log
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Private File |
| [2021-12-29 17:33:02] |
| John - SC Support - Posts: 38369 |
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The Trade Service Log is not showing any specific trading issues. Can you try to place a trade and then see if there is any information in the Trade Service Log that shows an error or reason why your trade did not go through. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-29 17:44:54] |
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User has been called and issue is resolved. They are not connected to the correct service and we have removed the TT trading account assignment from the Sierra Chart account. So a connection will not occur to the TT Based order routing system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-29 19:52:12] |
| User575399 - Posts: 326 |
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Still cant trade. Now it wont even connect to my DATA
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| [2021-12-29 20:01:47] |
| John - SC Support - Posts: 38369 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-29 20:06:42] |
| User575399 - Posts: 326 |
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I cant open any charts . I have "not connected" in the upper left corner. I tried all those steps you gave me and nothing. I havent been able to trade all day.
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 Screenshot (298).png / V - Attached On 2021-12-29 20:06:17 UTC - Size: 110.49 KB - 142 views |
| [2021-12-29 20:11:45] |
| User575399 - Posts: 326 |
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this message comes up when I try to connect. Everything was fine until I switched to CME order routing
Date Time Of Last Edit: 2021-12-29 20:15:55
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| Screenshot (300).png / V - Attached On 2021-12-29 20:11:36 UTC - Size: 11.58 KB - 151 views |
| [2021-12-29 20:25:13] |
| John - SC Support - Posts: 38369 |
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Did you go through the instructions at the following link to setup your Sierra Chart to connect to the Teton Order Routing Service? Sierra Chart Teton Futures Order Routing: Setup Instructions In particular, is the Clearing Firm set to the proper setting for your account? If those are correct, then you would need to check with your broker to ensure you are setup correct with the Teton Order Routing Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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