Support Board
Date/Time: Tue, 04 Mar 2025 21:26:04 +0000
sierra charts not launching when I log into my Transact account
View Count: 495
| [2021-12-29 02:55:47] |
| User136141 - Posts: 1 |
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I am unable to retrieve my charts since Infinity changed my account # to 52824. Can you please help? I've tried several times with the links they are sending me. None are working. Error messages come up. Thank you very much. |
| [2021-12-29 13:41:53] |
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Do not start Sierra Chart, from the Transact software. Run Sierra Chart, from this folder on your system: C:\SierraChart\SierraChartTransActMA\ If you need your Sierra Chart account name or password let us know. And update Sierra Chart after running: Software Download: Fast Update ---- And you will need to as soon as possible move to our Teton order routing service: Sierra Chart Teton Futures Order Routing Since we are phasing out Transact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-29 13:42:47
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