Support Board
Date/Time: Tue, 04 Mar 2025 21:32:25 +0000
Sierra Charts will freeze up
View Count: 588
| [2021-12-29 02:52:19] |
| Dan the Man - Posts: 92 |
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Hi, I’m hoping you can help me this. For the 4-6 weeks or so, I have been having performance issues and Sierra Charts will freeze up and when it is up and running the price is very laggy jumps 4-6 ticks at a time, but not all the time. It's probably on my end but I'm stumped. I’ve been using this layout for the last year or so and never had an issue until about 4-6 weeks ago. I rebuilt all my charts and now changed data feeds, tried different computers with no improvement. I’ve downloaded the most current version and I’m using i7-11 gen 16 gig ram computer. Is there a resource that can scan my Sierra Charts to locate any discrepancies ? I attached a few screen shot to show this. Kind Regards, https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=58736 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=58737 |
| [2021-12-29 14:34:41] |
| John - SC Support - Posts: 38369 |
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Start by reviewing the information at the following link: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Then, as specified at the end of that section - be sure you look through the rest of that page for other possible items that could be causing performance issues. Also, look through your Message Log (Windows >> Message Log) to see if there are any errors related to network connectivity. Refer to the information at the following link for things to look for in your log: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-29 22:03:24] |
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Also refer to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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