Support Board
Date/Time: Tue, 26 Nov 2024 04:44:29 +0000
Problem Connecting to OEC Futures Data Feed.
View Count: 1803
| [2014-04-06 00:11:04] |
| CalD - Posts: 10 |
|
Lately, every time I restart Sierra Charts I have a lot of trouble reconnecting to OEC's futures data feed. This problem first surfaced about a month or so ago, when I resumed using Sierra Charts after taking some time off. When I reactivated my Sierra Chart subscription at that time I had to update to a newer version than I was using before, which may or may not have any bearing on this issue. All that I really know is that I never had any trouble with any of this before that. Please find copied below an excerpt from the connection log. The last part will keep repeating every few seconds as the program times out and retries until I disconnect. At the time when this log file was made I had no trouble connecting to OEC from the same machine with OEC Trader or MarketDelta Trader. And Sierra Charts was OK until I needed to restart it to activate additional usage credits. So I know my network connections are OK and of course I have authorized Sierra Charts on my account via the OEC web site. Please advise. Thank you. Software version: 1107 | 2014-04-05 19:55:54 Usage end date: 2014-04-13 | 2014-04-05 19:55:54 Enabled for: Sierra Chart Historical Data Service. | 2014-04-05 19:55:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-05 19:55:54 Active service: Open E Cry FIX/FAST | 2014-04-05 19:55:54 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-04-05 19:55:54 2014-04-05 19:55:54 Local computer clock time | 2014-04-05 19:55:54 2014-04-05 23:55:54 GMT time | 2014-04-05 19:55:54 2014-04-05 19:55:54 Time zone adjusted time | 2014-04-05 19:55:54 Time difference to server time: 3 seconds. | 2014-04-05 19:55:54 Program path: C:\SierraChart\ | 2014-04-05 19:55:54 Data Files path: C:\Utilities\SierraChart\Data\ | 2014-04-05 19:55:54 OS Version Number: 6.1 | 2014-04-05 19:55:54 Checking for new symbol settings for oec | 2014-04-05 19:55:54 Symbol settings are up-to-date for oec | 2014-04-05 19:55:55 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-04-05 19:55:59 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-04-05 19:55:59 The network socket is connected. | 2014-04-05 19:55:59 Starting SSL connection on the socket. | 2014-04-05 19:55:59 SSL socket is now connected. | 2014-04-05 19:55:59 OEC FIX Trading: Sending the Logon message. | 2014-04-05 19:55:59 OEC FIX Trading: Received a Logout message. | 2014-04-05 19:55:59 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-04-05 19:55:59 The SSL socket was shut down successfully. | 2014-04-05 19:55:59 OEC FIX Trading: Logged out and disconnected. | 2014-04-05 19:55:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-05 19:55:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-05 19:55:59 Disconnected from Open E Cry. | 2014-04-05 19:55:59 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-05 19:55:59 |
| [2014-04-06 00:23:58] |
| |
|
OEC can give you a definite answer about this. But we suspect that it is what is documented here: https://www.sierrachart.com/index.php?l=doc/openecry.php#ServerAvailability Please contact OEC for further help. It might not be because what we described in that link because what we see in this Message Log is different than what we have seen before which indicates the unavailability of the server, but most likely that is the reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-06 00:24:27
|
| [2014-04-06 01:10:30] |
| CalD - Posts: 10 |
|
Wow. Thanks very much for that speedy response on a Saturday evening! I actually just now filed a support ticket with OEC as well regarding this problem. I couldn't say with certainty that I've seen this happen only on weekends previously, but it's possible... In any case, I didn't realize that Sierra Charts doesn't get its data from the same server as OEC trader, so I'll give it another try when the globex starts trading tomorrow evening. Hopefully that will turn out to be the resolution and then I'll know. Thanks again. |
| [2014-04-06 02:36:01] |
| |
|
We only hope that OEC support will be helpful in this regard. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: