Support Board
Date/Time: Tue, 04 Mar 2025 21:40:42 +0000
Failed to download data for DAX future
View Count: 522
| [2021-12-27 15:26:19] |
| User449402 - Posts: 5 |
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My chart will not update after x-mas. It says it failed to download data. It seam to only affect the EURO datas, but I did pay for it (21eur/month) some time back and it worked then. I have sent the log for analysis. I cannot close a trade, so it can become critical. Please advice. Martin |
| [2021-12-27 15:43:13] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-27 15:44:29] |
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Please update Sierra Chart to the latest version following the steps here: Software Download: Fast Update Sierra Chart Support |
| [2021-12-27 15:56:10] |
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Restart SC. Also, update Sierra Chart to the latest version following the steps here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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