Support Board
Date/Time: Tue, 04 Mar 2025 21:23:20 +0000
Charts not updating
View Count: 697
| [2021-12-27 12:37:04] |
| 12VMan - Posts: 45 |
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Hello, As of last Thursday afternoon, my charts are not updating with current prices. Here is my log: Created the DTC Protocol server. | 2021-12-27 07:04:30.057 DTC Protocol Server listening on port 11099. | 2021-12-27 07:04:30.060 Reading Internal Order ID file. | 2021-12-27 07:04:30.060 Reading Trade Orders file. | 2021-12-27 07:04:30.263 Reading Trade Positions file. | 2021-12-27 07:04:30.263 Reading Trade Account Data files. | 2021-12-27 07:04:30.264 UDPListener (1968). Port 22904 | Listening on UDP port 22904. | 2021-12-27 07:04:30.291 Software version: 2328 64-bit | 2021-12-27 07:04:30.292 OpenGL enabled (NVIDIA Corporation/Quadro P620/PCIe/SSE2) | 2021-12-27 07:04:30.294 Primary Thread ID: 19360 | 2021-12-27 07:04:30.294 Usage end date: 2022-01-20 | 2021-12-27 07:04:30.294 Enabled for: Advanced Features 2. | 2021-12-27 07:04:30.294 Enabled for: Sierra Chart Historical Data Service. | 2021-12-27 07:04:30.294 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-27 07:04:30.294 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-27 07:04:30.294 Enabled for exchange2: CME (Trading Account Required) | 2021-12-27 07:04:30.294 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-27 07:04:30.294 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-27 07:04:30.294 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-27 07:04:30.294 Enabled for exchange2: fairx_exchange.data | 2021-12-27 07:04:30.294 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-27 07:04:30.294 Current selected Data/Trading service: Trading Evaluator | 2021-12-27 07:04:30.294 Custom symbol settings values: enabled | 2021-12-27 07:04:30.294 Chart Update Interval: 400 | 2021-12-27 07:04:30.294 Intraday Data Storage Time Unit: 0 | 2021-12-27 07:04:30.294 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-27 07:04:30.294 2021-12-27 12:04:30 Local computer time in UTC | 2021-12-27 07:04:30.294 2021-12-27 07:04:30 Local computer time in SC Time Zone | 2021-12-27 07:04:30.294 2021-12-27 12:04:29 Server time in UTC | 2021-12-27 07:04:30.294 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-12-27 07:04:30.294 Program path: D:\SierraChart\ | 2021-12-27 07:04:30.294 Data Files path: D:\SierraChart\Data\ | 2021-12-27 07:04:30.294 OS Version Number: 10.0 | 2021-12-27 07:04:30.294 Locale Setting: C | 2021-12-27 07:04:30.294 DLLs: LudwigLevels_2151_64.dll, OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, PullStack_64.dll, UserContributedStudies_64.dll | 2021-12-27 07:04:30.295 Allowed protected custom studies: Ludwig Levels, MQ Momentum Trender Pro, OrderFlowLabs.com, OrderFlowLabs.com Beta, PullStack, ValueCharts - MQ Momentum, ValueCharts - MQ Trend, ValueCharts Indicator, ValueCharts Ultimate | 2021-12-27 07:04:30.295 Created the DTC Protocol historical data server. | 2021-12-27 07:04:30.317 HD Server Manager | Listening on port 11098. | 2021-12-27 07:04:30.319 Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. | 2021-12-27 07:04:30.320 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-12-27 07:04:30.384 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-12-27 07:04:30.520 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-12-27 07:04:30.520 Received 5 login tokens. | 2021-12-27 07:04:30.743 Symbol settings MD5 received. Request ID: 1. | 2021-12-27 07:04:30.915 Symbol settings are up-to-date for tradesimulation.dtctrading. | 2021-12-27 07:04:30.915 Downloading user file: 54832 | 2021-12-27 07:04:32.970 File has been written to: D:\SierraChart\Data\OrderFlowLabs.com_64.dll. File Size: 271360 bytes. | 2021-12-27 07:04:34.082 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2021-12-27 07:04:35.417 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-12-27 07:04:35.464 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-27 07:04:35.464 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-12-27 07:04:35.464 Trading Evaluator | Network connection to server complete. | 2021-12-27 07:04:35.529 Trading Evaluator | Starting socket receive thread. | 2021-12-27 07:04:35.529 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2021-12-27 07:04:35.529 Trading Evaluator | Setting DTC encoding to Binary VLS | 2021-12-27 07:04:35.750 Trading Evaluator | Sending logon request message. | 2021-12-27 07:04:35.750 Trading Evaluator | Received logon response. | 2021-12-27 07:04:36.262 Trading Evaluator | Server Name: SC DTC Server. Build=40463. | 2021-12-27 07:04:36.262 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2021-12-27 07:04:36.262 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-12-27 07:04:36.262 Trading Evaluator | Trading is supported. | 2021-12-27 07:04:36.262 Trading Evaluator | Order cancel and replace is supported. | 2021-12-27 07:04:36.262 Trading Evaluator | OCO Orders supported. | 2021-12-27 07:04:36.262 Trading Evaluator | Bracket Orders supported. | 2021-12-27 07:04:36.262 Trading Evaluator | Connected to server complete. | 2021-12-27 07:04:36.262 Triggering next historical data download in queue. | 2021-12-27 07:04:36.262 Triggering next historical data download in queue. | 2021-12-27 07:04:36.262 Triggering next historical data download in queue. | 2021-12-27 07:04:36.262 Triggering next historical data download in queue. | 2021-12-27 07:04:36.262 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-12-27 07:04:36.323 Date Time Of Last Edit: 2021-12-27 12:48:31
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| [2021-12-27 12:48:02] |
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Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-12-27 07:04:36.323 The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-27 13:09:13] |
| 12VMan - Posts: 45 |
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I have a funded account through another service (Ninjatrader). How do I validate that? I also have a funded account through Edge Clear, but do not have the data feed turned on.
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| [2021-12-27 15:23:44] |
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Have Edge Clear set you up on this service: Sierra Chart Teton Futures Order Routing And then you can connect to that once a month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-27 15:24:08
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| [2021-12-28 20:28:46] |
| 12VMan - Posts: 45 |
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Thanks for the help - I was able to get Edge Clear setup with Teton. Just want to confirm - it's not possible to connect to 2 services at the same time, correct (e.g. connecting to Edge Clear via Teton and Apteros Trading's evaluation service via the "Trading Evaluator" service)?
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| [2021-12-28 20:50:50] |
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Yes you can do this by installing a second instance of Sierra Chart: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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