Support Board
Date/Time: Tue, 04 Mar 2025 21:19:51 +0000
Account not activated
View Count: 447
| [2021-12-24 18:59:18] |
| User492470 - Posts: 1 |
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Hi, Whenever i log into my account on Sierra Chart i comes up with a long red rectangle box that says "not connected". I dont know if it has something to do with my account not being activated, but would u look into the problem? Thanks. Regards Oscar |
| [2021-12-24 19:39:13] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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