Support Board
Date/Time: Thu, 06 Mar 2025 13:32:44 +0000
Connection limit exceeded.
View Count: 910
| [2021-12-20 19:22:46] |
| User5044343 - Posts: 68 |
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I have 2 instanced paid for - I have 2 data sources paid for ( based on what I see in the account ) - however I started getting this error. Its most likely something I'm doing wrong but I can't figure out what. SC Data - All Services | Network connection to server complete. | 2021-12-20 18:34:47.734 SC Data - All Services | Starting socket receive thread. | 2021-12-20 18:34:47.734 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-12-20 18:34:47.735 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-12-20 18:34:47.754 SC Data - All Services | Sending logon request message. | 2021-12-20 18:34:47.754 SC Data - All Services | Received logon response. | 2021-12-20 18:34:48.354 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-12-20 18:34:48.354 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-12-20 18:34:48.354 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-12-20 18:34:48.354 SC Data - All Services | Waiting for socket receive thread to end | 2021-12-20 18:34:48.354 DTC Client socket (3) | CloseSocket call. | 2021-12-20 18:34:48.355 |
| [2021-12-20 19:30:26] |
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The connection limit in this case is applying to the Sierra Chart Exchange Data Feed which only allows one connection. When we offer our new NASDAQ data feed which will be part of the Denali Exchange Data Feed, then you will be able to use that on two computers. It should be available in January 2022. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-29 00:21:49] |
| User5044343 - Posts: 68 |
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I don't know if this is a bug - but right now I have 0 chartbooks open - DTC sockets are off and I'm still seeing disconnections. Once I DISCONNECT and Connect again - then the connection limits stop - as if something is stuck in a loop somewhere SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-29 00:20:31.625 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-29 00:20:31.625 DTC Client socket (1) | CloseSocket call. | 2022-01-29 00:20:31.626 SC Data - All Services | Disconnected from the server. | 2022-01-29 00:20:31.626 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2022-01-29 00:20:31.626 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-29 00:20:31.626 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-29 00:20:31.627 DTC Client socket (1) | Closed. | 2022-01-29 00:20:31.627 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2022-01-29 00:20:36.620 DTC Client socket (1) | Creating socket. | 2022-01-29 00:20:36.620 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-01-29 00:20:36.620 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2022-01-29 00:20:36.621 SC Data - All Services | Network connection to server complete. | 2022-01-29 00:20:36.625 SC Data - All Services | Starting socket receive thread. | 2022-01-29 00:20:36.625 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-01-29 00:20:36.625 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-01-29 00:20:36.652 SC Data - All Services | Sending logon request message. | 2022-01-29 00:20:36.652 SC Data - All Services | Received logon response. | 2022-01-29 00:20:36.762 SC Data - All Services | Server Name: RealTime Server. | 2022-01-29 00:20:36.762 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-01-29 00:20:36.762 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-29 00:20:36.762 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-29 00:20:36.762 DTC Client socket (1) | CloseSocket call. | 2022-01-29 00:20:36.762 SC Data - All Services | Disconnected from the server. | 2022-01-29 00:20:36.762 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2022-01-29 00:20:36.762 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-29 00:20:36.762 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-01-29 00:20:36.764 DTC Client socket (1) | Closed. | 2022-01-29 00:20:36.764 File >> Disconnect selected. | 2022-01-29 00:20:39.401 DTC Client socket (0) | CloseSocket call. | 2022-01-29 00:20:39.402 SC Data - All Services | Disconnected from the server. | 2022-01-29 00:20:39.402 SC Data - All Services | Waiting for socket receive thread to end | 2022-01-29 00:20:39.402 DTC Client socket (2) | CloseSocket call. | 2022-01-29 00:20:39.403 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2022-01-29 00:20:39.403 DTC Client socket (2) | Max send buffer size during socket life: 452 | 2022-01-29 00:20:39.403 SC Data - All Services | Disconnected from the server. | 2022-01-29 00:20:39.403 SC Data - All Services | Disconnected. | 2022-01-29 00:20:39.403 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-01-29 00:20:39.404 SC Data - All Services | Connected to server complete. | 2022-01-29 00:20:41.484 Triggering next historical data download in queue. | 2022-01-29 00:20:41.491 Triggering next historical data download in queue. | 2022-01-29 00:20:41.491 Triggering next historical data download in queue. | 2022-01-29 00:20:41.491 Triggering next historical data download in queue. | 2022-01-29 00:20:41.491 No download requests in the queue to start downloads for. | 2022-01-29 00:20:41.491 No download requests in the queue to start downloads for. | 2022-01-29 00:20:41.491 No download requests in the queue to start downloads for. | 2022-01-29 00:20:41.491 No download requests in the queue to start downloads for. | 2022-01-29 00:20:41.491 |
| [2022-01-29 02:06:38] |
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SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-01-29 00:20:36.762 You have more than one connection to the data feed apparently from different systems. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Also make sure your installations of Sierra Chart are up-to-date: Software Download: Fast Update We show that you have Sierra Chart running on two systems currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-31 14:05:02] |
| User5044343 - Posts: 68 |
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I assumed that if I pay for 2 instances that both of them can be online at the same time to get data (See screenshot). What do I need to purchase to have this working without disconnects?
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 image_2022-01-31_080219.png / V - Attached On 2022-01-31 14:02:22 UTC - Size: 46.41 KB - 135 views |
| [2022-01-31 14:41:07] |
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That only applies to the Denali Exchange Data Feed. Not the Sierra Chart Exchange Data Feed. However, with our new NASDAQ data feed coming out tomorrow, you can use it on two systems if you pay 2 exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-31 14:41:31
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