Support Board
Date/Time: Tue, 04 Mar 2025 18:06:23 +0000
bitcoint chart missing candles.
View Count: 527
| [2021-12-19 01:18:15] |
| User639704 - Posts: 3 |
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In the first picture, a candle is created at 15:30. In the second picture, a candle is created at 20:00. What should we do when the data is gone? https://www.sierrachart.com/image.php?Image=1639908187178.png https://www.sierrachart.com/image.php?Image=1639908214650.png Date Time Of Last Edit: 2021-12-19 10:03:42
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 Cap 2021-12-19 10-10-34-027.png / V - Attached On 2021-12-19 01:16:25 UTC - Size: 11.16 KB - 140 views Cap 2021-12-19 10-10-38-334.png / V - Attached On 2021-12-19 01:16:35 UTC - Size: 10.34 KB - 143 views |
| [2021-12-19 02:17:31] |
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Provide an image of the chart or Trade DOM, by following these instructions specifically: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-19 10:04:32] |
| User639704 - Posts: 3 |
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Thank you. I attached a screenshot as a link according to the link. If you look at the time zone of the picture, Even though it's a 30-minute chart, Four hours have passed between one candle. Date Time Of Last Edit: 2021-12-19 10:05:44
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| [2021-12-20 01:47:39] |
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We need to know the date and time range and time zone of the missing data. We cannot tell from the chart image these details. We only know the symbol. And first follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-20 01:49:30
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