Support Board
Date/Time: Tue, 04 Mar 2025 18:15:17 +0000
Just activated Denali - updating every 5 seconds
View Count: 790
| [2021-12-16 18:05:31] |
| User933209 - Posts: 38 |
|
Signed all agreements, they were accepted. I am using CQG WebAPI but using sierra chart data is on in common settings of data/trading services. But data (charts, DOM) are updating in very slow.
|
| [2021-12-16 18:45:53] |
| User933209 - Posts: 38 |
|
Any solution? Everything worked fine in the past months of using Sierra chart. And when I activated Denali today it is super slow at updating.
|
| [2021-12-16 19:16:56] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-16 19:28:04] |
| User933209 - Posts: 38 |
|
I copied the log from my main Instance. But all of my instances are the same - slow.
|
| [2021-12-16 23:22:51] |
| |
|
Everything looks fine in this Message Log. Provide us the heartbeat messages as explained here: Prices / Data Falling Behind: 4.17 - Providing Heartbeat Messages to Sierra Chart Support When Sierra Chart is connected and after you have enabled the heartbeat messages, wait about a minute before providing them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-16 23:23:20
|
| [2021-12-17 13:58:01] |
| User933209 - Posts: 38 |
|
Update: Changed to standard compression (high compression before) - 100 Milliseconds. Tad bit better. But no where near close how it was.
|
| [2021-12-17 14:39:37] |
| |
|
High compression is fine. So did you set this to 100 ms?: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#RemoteBufferDelaySendTimeInMilliseconds This will be fine. We were going to recommend to reduce it. Also check the Chart Update Interval: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-17 14:41:31
|
| [2021-12-17 18:13:53] |
| User933209 - Posts: 38 |
|
Hello - I would really like to fix this ASAP. Wasn't able to trade yesterday as well as today. It is currently on standard compression - 100. Chart Interval - 10ms. Chart interval has always been 10ms working perfectly fine. Please and thank you. |
| [2021-12-18 02:30:09] |
| Sierra_Chart Engineering - Posts: 18651 |
|
This is very unusual. It is not a problem that we ever hear about. Close all of the charts except for one chart. See if you still notice the issue with that one chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-20 13:18:51] |
| User933209 - Posts: 38 |
|
Yes, still fairly jumpy updates.
|
| [2021-12-20 20:40:44] |
| |
|
We just tried calling so we can have a look at this. However, we got voicemail.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: