Support Board
Date/Time: Sat, 30 Nov 2024 00:35:57 +0000
no data in bid/sell market orders column
View Count: 880
| [2021-12-16 17:46:14] |
| User181801 - Posts: 42 |
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Hello nad thank your for your help. I am getting no data in the bid market orders and sell market orders column in my DOM although I am subscribed to the MBO package.
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| [2021-12-16 18:45:20] |
| John - SC Support - Posts: 36350 |
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Refer to the following for troubleshooting this issue: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-28 00:36:43] |
| ebfsantos - Posts: 4 |
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I am experiencing the same situation. I have followed the instructions provided above (, but still unable to see the market orders coming in. Please see attached screenshots of my data package and below how my DOM looks. This is the DOM for ES Mini (F.US.EPM22), and the Bid and Ask Market order are in the middle of the DOM, labeled as BMO and AMO, respectively. https://www.sierrachart.com/image.php?Image=1648427503410.png Is there anything else I should verify? Thank you for your support! Regards, Emanuel |
 Data Package.jpg / V - Attached On 2022-03-28 00:24:04 UTC - Size: 151.89 KB - 144 views Attachment Deleted. |
| [2022-03-28 06:24:03] |
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You already are using the Denali Exchange Data Feed. ---- Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-28 17:05:10] |
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Disregard post #4. This is not applicable to your case. First go through the instructions here: Market By Order Data: Step-by-Step Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-28 17:05:18
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| [2023-01-08 23:40:04] |
| User708541 - Posts: 87 |
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I'm having the same issue for Bid Market Orders Column and Ask Market Orders Column in my DOM. I am not receiving any data in these columns. Sierra Version: 2458 64bit, Revision 44325 Windows 10 Active Service: 12 – Integrated Advanced MBO – Active until 2023-06-20 Active Denali Exchange Data Feed CME/CBOT/NYMEX/COMEX Symbol ESH23_FUT_CME[M] I’ve gone through the process of: download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Also: I have sent you my Message Log just now. Same time as this posting. Date Time Of Last Edit: 2023-01-08 23:42:21
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| [2023-01-09 16:45:24] |
| John - SC Support - Posts: 36350 |
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Refer to the instructions here: Market By Order Data: Step-by-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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