Support Board
Date/Time: Tue, 26 Nov 2024 04:34:30 +0000
Most of Data/Trade services are Not enabled
View Count: 1263
| [2014-04-04 16:41:06] |
| SviCh - Posts: 40 |
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I downloaded and installed SC build 1110 on my second computer. After I started a program and entered my credentials I got a strange issue: Most of the Services were "Not enabled on package" (except CTS and Rithmic). However all the services are selectable on my 1st computer. I have a level 3 subscription. Please advice |
 2014-04-04 bug.png / V - Attached On 2014-04-04 16:39:17 UTC - Size: 27.76 KB - 395 views |
| [2014-04-04 17:18:25] |
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Make sure you are logging into Sierra Chart with your correct Account Name. It is moskva. Here are the instructions: https://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#DifferentAccountName Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 18:47:41] |
| SviCh - Posts: 40 |
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I checked Help/About to make sure I'm logged in as moskva. However most of trading services were disable as described above. But I followed your advice: I closed Sierra Chart and re-started it (without pressing Cancel though) and I got all the Services available. So there is no problem anymore. But it was strange why it appeared and will it appear again. |
| [2014-04-04 19:53:45] |
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Not quite sure why it happened, but your account is set to expire today so it will need to be renewed in order for the Services to continue to be available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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