Support Board
Date/Time: Tue, 04 Mar 2025 14:45:29 +0000
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| [2021-12-09 16:24:42] |
| User236951 - Posts: 1 |
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Hello, I am a new trader with APTEROS. I believe I have paid all the necessary monthly fees but I do not seem to be getting real time / live data when I load a chart. Please can you advise? Have I subscribed to the right things? Do I need to set up the chart in a particulr way? Sorry, I am new to Sierra Chart and I do not find it as intuitive as other platforms. Thanks.
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| [2021-12-09 17:50:27] |
| John - SC Support - Posts: 38341 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Note that connecting to Apteros does not count towards the requirement of the CME Group for a live, funded, futures trading account. Therefore, if you do not have another trading account, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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