Support Board
Date/Time: Tue, 04 Mar 2025 12:32:42 +0000
Problems with emergency activation and having to pay for data anyways
View Count: 498
| [2021-12-07 12:05:43] |
| User806460 - Posts: 2 |
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Hello,last Wednesday I signed up for the 5 days of emergency activation but the live data would not work; in turn, I paid $30 towards signing up for CME's live data. Today was day 5 of the emergency activation and it appears as though, although I paid $30 to renew live data,the emergency account activation ending seems to have still canceled my paid live data altogether. Is there anyway I can get a refund for the $30 or have it renewed again?
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| [2021-12-07 17:44:18] |
| John - SC Support - Posts: 38341 |
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You just need to select a Service Package in order to continue to use Sierra Chart. Without an active service package, you are not able to bring any data into the system. Refer to the following: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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