Support Board
Date/Time: Sun, 24 Nov 2024 14:01:53 +0000
Rithmic DTC server list is empty
View Count: 1744
| [2021-12-02 11:04:43] |
| MatZer0 - Posts: 36 |
|
Hi I use 2328 version 39878 revision and with Denali subscription I'd like to change my execution feed to Rithmic but when I choose Rithmic direct DTC [trading] the window with Server List dropdown is empty. Also I cannot type any custom value. How can I overcome this problem? |
| [2021-12-02 15:48:35] |
| John - SC Support - Posts: 36238 |
|
In the instructions for the Rithmic setup, it specifically states that after you change to the Rithmic DTC, you need to close the Data/Trade Settings window and then open it again. Once you do this, the Server options will populate. This is because we get the list of servers from Rithmic, it is not something that we keep locally, this way we do not have to keep updating it ourselves. You will find this in the instructions at Step #8 of the instructions at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-07 06:27:55] |
| User173453 - Posts: 1 |
|
Hello, I have tried all these and it still won't populate. What should I do? |
| [2024-05-07 14:28:44] |
| John - SC Support - Posts: 36238 |
|
First, update to the latest release. There was a change by Rithmic that could be what you are seeing. Follow these instructions to update: Software Download: Fast Update Then make sure you follow the instructions at steps 8, 9, and 10 at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-03 04:10:21] |
| User926234 - Posts: 3 |
|
my rithmic server list is empty after my denali feed was reactivated
|
| [2024-06-03 07:15:15] |
| Sierra_Chart Engineering - Posts: 17156 |
|
Go through steps 7 through 11 here: Rithmic Trading Platform Service: Setup Instructions If you still have a problem it will be a temporary Rithmic issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-03 07:15:41
|
To post a message in this thread, you need to log in with your Sierra Chart account: