Support Board
Date/Time: Tue, 04 Mar 2025 09:31:27 +0000
REAL TIME SIERRACHART
View Count: 517
| [2021-12-01 15:05:23] |
| User207223 - Posts: 15 |
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Hello. I have activated the CME, NYMEX and EUREX markets with AMP through CQG. I have real-time data from CME, but not from NYMEX or EUREX. I have spoken with AMP and I have all the services active. This is the first time this has happened to me. Why don't I have access to these two markets as well as CME? Thank you
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| [2021-12-01 16:29:01] |
| John - SC Support - Posts: 38341 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 17:00:56] |
| User207223 - Posts: 15 |
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OK. I send the Message log right now, at 11:56 EST TIME. I can t have real time data for DAX FUTURE ( EUREX ). Thk s |
| [2021-12-01 17:44:21] |
| John - SC Support - Posts: 38341 |
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You need to be on Package 10, 11, or 12 in order to get the data for the EUREX into the system. We have set your account to a trial of Package 12 for 30 days, therefore you will be able to get the data for the EUREX starting now without making any changes. But at the end of the 30 days, you will have to change your package in order to continue to receive the EUREX data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 22:03:47] |
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To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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