Support Board
Date/Time: Tue, 04 Mar 2025 10:08:39 +0000
Will now allow to activate services and keep saying error regarding feed payment
View Count: 480
| [2021-12-01 14:44:58] |
| User558455 - Posts: 70 |
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I am trying to actiavte the following services and wont allow to add them: Ending Date Time Renewal Period Amount (USD) Description Action 2021-11-30 Monthly (Calendar Month) Exchange Data Feed: 250 Real-Time Symbols (1st Connection). 2021-11-30 Monthly (Calendar Month) 10.50 U.S. Equities (NYSE, NASDAQ, AMEX) I need data for stocks and it keeps telling me I need to pay for denali or have one active exchange. Please help. |
| [2021-12-01 16:23:33] |
| John - SC Support - Posts: 38341 |
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The problem is simply that you do not have enough funds in your account to pay for the Sierra Chart Exchange Data Feed. You need to have a total of $35.50 in your account, as the Sierra Chart Exchange Data Feed Connection Fee is $25.00 and the U.S. Equities exchange fee is $10.50. To add funds to your account, go to the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit ----------------------- Separately, we see that you have a couple of exchanges active on the Denali Exchange Data Feed that you do not need. Since you have the Full CME Group for Non-Professionals active, you do not need the following: - CBOT non-professional top-of-book - NYMEX non-professional top-of-book For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 19:03:20] |
| User558455 - Posts: 70 |
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Thank you it seemed to return me from stripe with payment shown approved. Thank you ! |
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