Support Board
Date/Time: Tue, 04 Mar 2025 06:44:10 +0000
Not receiving CL data
View Count: 492
| [2021-11-23 18:42:56] |
| Navid Daliri - Posts: 2 |
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Hello, My account is connected to cqg data through amp futures. I'm having trouble accessing CL (oil). I click it and I'm prompted with "This symbol does not exist" even though the symbol is correct. Requesting market depth updates for: F.US.CLEZ21 if supported. | 2021-11-23 10:31:16.112 CQG WebAPI | Requesting market data including full depth for F.US.CLEZ21 | 2021-11-23 10:31:16.112 CQG WebAPI | Market data subscription for F.US.CLEZ21 was unsuccessful. Text: Real-time market data unavailable for this instrument. Contract ID: 14. | 2021-11-23 10:31:16.200 Symbol Error - F.US.CLEZ21 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 14. | 2021-11-23 10:31:16.200 F.US.CLEZ21 5 Min #25 | Reloading chart. | 2021-11-23 10:33:06.821 F.US.CLEZ21 #26 | Reloading chart. | 2021-11-23 10:35:20.428 F.US.CLEZ21 #26 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-11-23 10:35:20.429 F.US.CLEZ21 #11 | Reloading chart. | 2021-11-23 10:38:00.806 F.US.CLEZ21 #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-11-23 10:38:00.806 F.US.CLEZ21 1 Min #27 | Reloading chart. | 2021-11-23 10:38:47.523 CQG WebAPI | Sending orders unsubscribe request. RequestID: 770922 | 2021-11-23 10:39:23.660 CQG WebAPI | Sending orders subscribe request. RequestID: 770958 | 2021-11-23 10:39:23.660 F.US.CLEZ21 #11 | Reloading chart. | 2021-11-23 10:39:41.863 F.US.CLEZ21 #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-11-23 10:39:41.864 |
| [2021-11-23 19:59:31] |
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You need to contact your broker to authorize this particular exchange for your account. Which is NYMEX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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