Support Board
Date/Time: Tue, 04 Mar 2025 10:10:46 +0000
Futures options multiplier incorrect after initiating trade
View Count: 578
| [2021-11-23 01:59:04] |
| knapi - Posts: 6 |
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Hello, I have repeatedly had an issue with ES futures options changing their format after initiating a trade. I had found some related threads in the past to fix it but I can't seem to figure it out this time; also this is very cumbersome to deal with every time I want to enter a trade. In `File > Find Symbol` I selected "ESZ21_FUT_CME", then clicked `Get Options`. I select the option symbol "E4CX21 C4745.E4C.FUT_OPT.CME". I click "Open Trading DOM" and see the correct prices in the DOM. I enter a trade and now I have an open position. Instantly the price changes by x100 so for example instead of "2.10" I see "210.0". Now the DOM is nonsensical and I cannot use it for trading. How do I fix this price multiplier issue and not have to make settings changes every time I trade an option? Thank you. |
| [2021-11-23 14:17:26] |
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We would not have expected this but we think we know why this is happening. There is probably additional security definition data coming from the trading server which is not set correctly since it has no access to the data feed in the case of the Sierra Chart/TT based order routing. We will verify if that is the case and implement a solution today. You will need to update at that time. Check back with us at the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-23 14:18:03
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| [2021-11-24 01:30:34] |
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We want you to install prerelease version 2330 or higher. Instructions: Software Download: Fast Update We were not able to reproduce the issue but we think we know why it is happening and the problem should be resolved. Another thing to do to prevent the changing of Symbol Settings in the chart is to disable this setting: Chart Settings: Auto Set from Data Feed (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-24 01:31:08
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| [2021-11-29 21:53:27] |
| knapi - Posts: 6 |
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Confirmed that installing the prerelease fixes this issue
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