Support Board
Date/Time: Tue, 04 Mar 2025 06:35:39 +0000
Issues with order rejection
View Count: 516
| [2021-11-22 15:43:56] |
| PlainCheesePizza - Posts: 17 |
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Hello, It seems every time I go to flatten an order I am getting an error. This happen while I am in a bracket order trade, when I hit flatten I get an error in the log and it closes my stop and target orders but does not close my position. I then have to hit flatten again in order to exit my position. New order rejected - Rejected by Transact. Internal Order ID: 17677. Service Order ID: 49955869. Symbol: NQZ1. Account: xxxx| 2021-11-22 09:06:14.739 * NQZ1[M] #4 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: NQZ1 | TradeAccount: xxxx| 2021-11-22 09:06:16.778 * MNQZ1[M] #19 | User order entry | Unable to Flatten/Reverse. There are working Market orders that will flatten the Position. Working non-market orders will be canceled | Symbol: MNQZ1 | TradeAccount: xxxxx| 2021-11-22 09:09:01.744 * MNQZ1[M] #19 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: MNQZ1 | TradeAccount: xxxx| 2021-11-22 09:09:02.325 * New order rejected - Rejected by Transact. Internal Order ID: 17695. Service Order ID: 49957104. Symbol: NQZ1. Account: xxxx| 2021-11-22 09:37:23.400 * |
| [2021-11-22 15:55:25] |
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Regarding this, refer to: Basic Trading and the Trade Window: Rejected Market Order When Using Flatten or Reverse Because of Position Limit Exceeded (Rejected Market Order When Using Flatten or Reverse Because of Position Limit Exceeded) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-22 16:22:16] |
| PlainCheesePizza - Posts: 17 |
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Thank you that did the trick
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| [2021-11-22 16:28:46] |
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This issue is not a problem with our new Teton Order Routing service. So the command to cancel orders and flatten can all be sent at the same time for the lowest latency with closing a position. Full documentation for that service, Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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