Support Board
Date/Time: Mon, 03 Mar 2025 17:29:22 +0000
Data not working
View Count: 502
| [2021-11-01 12:30:51] |
| User525965 - Posts: 153 |
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Since this is the first day of the month, I connected to my live account (CQG) and then back to the Denali data which I'm currently trading simulated for a tryout. When I switched back I'm not getting real time data anymore. Previous data is still there but nothing new is being plotted. Please assist. I didn't change ANYTHING other than my data connections. I've done this multiple times before with no problem.
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| [2021-11-01 12:42:03] |
| $ystemcheck - Posts: 4 |
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Posted same issue and have seen reports of similar issues. Has anyone from support responded?
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| [2021-11-01 12:48:49] |
| User525965 - Posts: 153 |
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No
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| [2021-11-01 13:02:46] |
| User61576 - Posts: 445 |
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no support here as well
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| [2021-11-01 13:03:42] |
| mpva80 - Posts: 14 |
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I have the exact same issue...
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| [2021-11-01 13:22:24] |
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Regarding post #1 we need to see your Message Log. Everything looks fine on your account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- Regarding post #4 and 5 you need to reactivate the exchange that you require here. https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-01 13:22:41
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| [2021-11-01 13:35:44] |
| User525965 - Posts: 153 |
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Reactivating the exchange worked. But why did this extra step need to be done this time? Is this going to be a reoccurring thing next month as well?
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| [2021-11-01 13:40:18] |
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This was the issue: 2021-11-01 00:01:43 ** Denali Data Feed: Updated the Auto-Renew status for CMEGROUP_TRADING to (0). Reason: Insufficient account balance for renewal. SYSTEM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-01 14:09:22] |
| User525965 - Posts: 153 |
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ok that's weird, it says my services dont need renewed for 73 days. didn't think I needed to reload my balance for a while
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| [2021-11-01 14:38:10] |
| John - SC Support - Posts: 38321 |
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Your Sierra Chart Service Package does not renew for 73 days, but the exchanges are on a different schedule. The exchanges work on a calendar month basis and renew on the first day of each month (hence today - November 1, 2021).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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