Support Board
Date/Time: Mon, 03 Mar 2025 17:57:11 +0000
TPO and Data Feed(s) Needed
View Count: 576
| [2021-10-29 01:10:33] |
| User615736 - Posts: 2 |
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I am looking to have TPO access. I will need Real-Time data feed for both Futures (/ES & NQ mini) and U.S. equities. Non-professional. I will NOT be making trades through Sierra Charts. Only using Sierra Charts for informational purposes. What all do I need to subscribe to in order to get started? Would I do Sierra Package #11, then add additional data feeds, if so, which add-on's are required? Just tell me what all I need and I'm placing my 6-month order! Appreciate your guidance here. Thanks, John |
| [2021-10-29 14:06:02] |
| John - SC Support - Posts: 38327 |
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In order to have the CME Group data and TPO profiles, you will need to be on Package 11. But, you need to be aware of the CME Group requirement that you have a live, funded, futures trading account that can be verified at least once a month in order to qualify for the non-professional exchange fees. For more information, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have a trading account that uses one of the services that we can connect to, then we recommend the following service: Easy Solution to CME Funded Trading Account Requirement Once the above is worked out, then you would follow the instructions at the following link to setup the Denali Exchange Data Feed for the CME Group data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* In order to get the U.S. Equities data, you would need to use the Sierra Chart Exchange Data Feed and activate the "U.S. Equities" exchange. You will find the information for this data feed along with the Setup Instructions at the following link: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 15:22:45] |
| User615736 - Posts: 2 |
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Thanks. For the CME group requirement of verification, I use Tastyworks, which appears to NOT be a supported trading platform. So is this correct...looks like my best option would be to Open up and fund an AMP or Stage 5 account with the minimum $ amount in order to link Sierra to for the CME verification. And the complete steps to get started is as follows: 1) Package 11 (includes Denali Data Feed) $46/mo (B4 discount) 2) Set up AMP/Stage 5 account and fund 3) Set up Denali Data Feed 4) Add on U.S. Equities data for $25/mo (for 250 real-time symbols) 5) anything else? |
| [2021-10-29 16:11:22] |
| John - SC Support - Posts: 38327 |
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You have the information correct. Just be sure you go through all of the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* And make sure you go through all of the Setup Instructions for the Sierra Chart Exchange Data Feed here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 22:34:01] |
| NAKOT1 - Posts: 2 |
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Hello, I have the same issue--I have Service Package 10, Denali feed is active, and my account is linked from Advantage/Stage5 Order Routing Thanks in advance |
| [2021-10-31 16:03:07] |
| John - SC Support - Posts: 38327 |
|
NAKOT1: When the market is open, we need your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-01 14:02:14] |
| NAKOT1 - Posts: 2 |
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Software version: 2323 64-bit | 2021-11-01 13:59:32.384 Primary Thread ID: 2652 | 2021-11-01 13:59:32.384 Usage end date: 2022-01-15 | 2021-11-01 13:59:32.384 Enabled for: Sierra Chart Historical Data Service. | 2021-11-01 13:59:32.384 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-01 13:59:32.384 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-01 13:59:32.384 Enabled for exchange2: CME | 2021-11-01 13:59:32.384 Enabled for exchange2: fairx_exchange.data | 2021-11-01 13:59:32.384 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-01 13:59:32.384 Current selected Data/Trading service: SC CME Futures Order Routing | 2021-11-01 13:59:32.384 Custom symbol settings values: enabled | 2021-11-01 13:59:32.384 Chart Update Interval: 500 | 2021-11-01 13:59:32.384 Intraday Data Storage Time Unit: 1 | 2021-11-01 13:59:32.384 Time Zone: +00:00:00 (UTC+00) | 2021-11-01 13:59:32.384 2021-11-01 13:59:32 Local computer time in UTC | 2021-11-01 13:59:32.384 2021-11-01 13:59:32 Local computer time in SC Time Zone | 2021-11-01 13:59:32.384 2021-11-01 13:49:36 Server time in UTC | 2021-11-01 13:59:32.385 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-11-01 13:59:32.385 Program path: C:\SierraChart\ | 2021-11-01 13:59:32.385 Data Files path: C:\SierraChart\Data\ | 2021-11-01 13:59:32.385 OS Version Number: 10.0 | 2021-11-01 13:59:32.385 Locale Setting: C | 2021-11-01 13:59:32.385 DLLs: UserContributedStudies_64.dll | 2021-11-01 13:59:32.385 Allowed protected custom studies: | 2021-11-01 13:59:32.385 File >> Disconnect selected. | 2021-11-01 13:59:37.097 SC CME Futures Order Routing | Waiting for socket receive thread to end | 2021-11-01 13:59:37.097 DTC Client socket (1) | CloseSocket call. | 2021-11-01 13:59:37.098 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2021-11-01 13:59:37.098 DTC Client socket (1) | Max send buffer size during socket life: 235 | 2021-11-01 13:59:37.098 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-01 13:59:37.098 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-01 13:59:37.099 DTC Client socket (4) | CloseSocket call. | 2021-11-01 13:59:37.100 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-11-01 13:59:37.100 SC Data - All Services | Disconnected from the server. | 2021-11-01 13:59:37.100 SC CME Futures Order Routing | Disconnected. | 2021-11-01 13:59:37.100 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-11-01 13:59:37.172 DTC Client socket (1) | Closed. | 2021-11-01 13:59:37.172 SC CME Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11093 | 2021-11-01 13:59:40.205 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-11-01 13:59:40.206 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-01 13:59:40.206 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-11-01 13:59:40.206 SC CME Futures Order Routing | Network connection to server complete. | 2021-11-01 13:59:40.278 SC CME Futures Order Routing | Starting socket receive thread. | 2021-11-01 13:59:40.278 SC CME Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-11-01 13:59:40.278 SC CME Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-11-01 13:59:40.507 SC CME Futures Order Routing | Sending logon request message. | 2021-11-01 13:59:40.507 SC CME Futures Order Routing | Received logon response. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Server Name: SC DTC Server. Build=39676. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Trading is supported. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Order cancel and replace is supported. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | OCO Orders supported. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Bracket Orders supported. | 2021-11-01 13:59:41.044 SC CME Futures Order Routing | Connected to server complete. | 2021-11-01 13:59:41.044 Triggering next historical data download in queue. | 2021-11-01 13:59:41.044 Triggering next historical data download in queue. | 2021-11-01 13:59:41.044 Triggering next historical data download in queue. | 2021-11-01 13:59:41.044 Triggering next historical data download in queue. | 2021-11-01 13:59:41.044 Updated verified funded futures trading account ending date to: 2021-12-01 13:59:41 | 2021-11-01 13:59:41.044 No download requests in the queue to start downloads for. | 2021-11-01 13:59:41.044 No download requests in the queue to start downloads for. | 2021-11-01 13:59:41.044 No download requests in the queue to start downloads for. | 2021-11-01 13:59:41.045 No download requests in the queue to start downloads for. | 2021-11-01 13:59:41.045 Updated verified funded futures trading account ending date to: 2021-12-01 13:59:41 | 2021-11-01 13:59:41.120 Mapping ESZ21_FUT_CME to ESZ21. Service code: cme | 2021-11-01 13:59:41.230 SC Data - All Services | Starting real-time market data updates for: ESZ21_FUT_CME (ESZ21). ID: 1 Service code: cme | 2021-11-01 13:59:41.230 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2021-11-01 13:59:41.231 SC Data - All Services | Requesting security definition data for: ESZ21_FUT_CME (ESZ21). ID: 1 | 2021-11-01 13:59:41.231 Added historical Intraday data request for ESZ21_FUT_CME to the queue. | 2021-11-01 13:59:41.231 Intraday data recording state for symbol ESZ21_FUT_CME is set to download 'Pending'. | 2021-11-01 13:59:41.231 Triggering next historical data download in queue. | 2021-11-01 13:59:41.231 Delaying start of download for ESZ21_FUT_CME | 2021-11-01 13:59:41.241 DTC Client socket (3) | Creating socket. | 2021-11-01 13:59:41.259 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-11-01 13:59:41.259 DTC Client socket (3) | Connecting to IP: 64.38.174.178. | 2021-11-01 13:59:41.259 SC CME Futures Order Routing | Received security definition for symbol ESZ21_FUT_CME | 2021-11-01 13:59:41.302 SC Data - All Services | Network connection to server complete. | 2021-11-01 13:59:41.308 SC Data - All Services | Starting socket receive thread. | 2021-11-01 13:59:41.308 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-01 13:59:41.308 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-01 13:59:41.360 SC Data - All Services | Sending logon request message. | 2021-11-01 13:59:41.360 SC Data - All Services | Received logon response. | 2021-11-01 13:59:42.362 SC Data - All Services | Server Name: SC Realtime Server. | 2021-11-01 13:59:42.362 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-01 13:59:42.362 SC Data - All Services | Successfully connected. | 2021-11-01 13:59:42.362 SC Data - All Services | Trading is not supported. | 2021-11-01 13:59:42.362 SC Data - All Services | Restarting real-time data updates for symbol: ESZ21_FUT_CME -> ESZ21 | 2021-11-01 13:59:42.362 SC Data - All Services | Received security definition for symbol ESZ21_FUT_CME | 2021-11-01 13:59:42.485 HD Request # 5 | Downloading Intraday chart data for ESZ21_FUT_CME to the file ESZ21_FUT_CME.scid. Service: cme | 2021-11-01 13:59:47.888 HD Request # 5 | Download start date-time: 2021-11-01 13:59:38.000000. File last date-time: 2021-11-01 13:59:38.000000 | 2021-11-01 13:59:47.888 HD Request # 5 | Using server: ds23.sierracharts.com port 10149 | 2021-11-01 13:59:47.888 Socket (5) | Creating socket. | 2021-11-01 13:59:47.888 Socket (5) | New receive buffer size: 5242880 | 2021-11-01 13:59:47.888 Socket (5) | Connecting to IP: 216.1.90.130. | 2021-11-01 13:59:47.888 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-11-01 13:59:48.079 HD Request # 5 | Sending historical data logon request message. | 2021-11-01 13:59:48.079 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-11-01 13:59:38. Record interval: 1. Symbol: ESZ21 | 2021-11-01 13:59:48.626 HD Request # 5 | Decompressing data. | 2021-11-01 13:59:48.719 HD Request # 5 | Receiving Intraday data for ESZ21_FUT_CME starting at 2021-11-01 13:59:38.077000 | 2021-11-01 13:59:48.719 Socket (5) | CloseSocket call. | 2021-11-01 13:59:48.720 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-11-01 13:59:48.720 Historical data download thread signaled to stop. | 2021-11-01 13:59:48.720 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-11-01 13:59:38.077000 | 2021-11-01 13:59:48.720 HD Request # 5 | Received 7 Intraday data records from 2021-11-01 13:59:38.077000 to 2021-11-01 13:59:45.202000 (7.1 seconds) and wrote 7 records for ESZ21_FUT_CME | 2021-11-01 13:59:48.720 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2021-11-01 13:59:45.202000 | 2021-11-01 13:59:48.721 Added 4 Time and Sales records to Intraday data file for ESZ21_FUT_CME after download. | 2021-11-01 13:59:48.721 HD Request # 5 | Completion time: 1s | 2021-11-01 13:59:48.721 HD Request # 5 | Intraday data download complete for ESZ21_FUT_CME. Unique request ID: 5 | 2021-11-01 13:59:48.721 Removing historical data download ID 5. | 2021-11-01 13:59:48.721 Real-time Intraday chart data file updates started for ESZ21_FUT_CME | 2021-11-01 13:59:48.721 Opened cached Intraday file: C:\SierraChart\Data\ESZ21_FUT_CME.scid. Thread ID: 2652 | 2021-11-01 13:59:48.721 Intraday chart data file opened for ESZ21_FUT_CME | 2021-11-01 13:59:48.721 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-11-01 13:59:48.721 Triggering next historical data download in queue. | 2021-11-01 13:59:48.721 No download requests in the queue to start downloads for. | 2021-11-01 13:59:48.721 Socket (5) | Socket gracefully closed by remote side. | 2021-11-01 13:59:48.811 Socket (5) | Closed. | 2021-11-01 13:59:48.812 ESZ21_FUT_CME[M] 30 Min #2 | Reloading chart. | 2021-11-01 13:59:49.747 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-11-01 13:59:57.362 * TPO Profile Chart | To restore the chart, remove this study. | 2021-11-01 13:59:57.362 * ESZ21_FUT_CME[M] #2 | Reloading chart. | 2021-11-01 13:59:57.746 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-11-01 13:59:58.072 * TPO Profile Chart | To restore the chart, remove this study. | 2021-11-01 13:59:58.072 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-11-01 13:59:58.249 * TPO Profile Chart | To restore the chart, remove this study. | 2021-11-01 13:59:58.249 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-11-01 13:59:58.474 * TPO Profile Chart | To restore the chart, remove this study. | 2021-11-01 13:59:58.474 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-11-01 13:59:58.752 * TPO Profile Chart | To restore the chart, remove this study. | 2021-11-01 13:59:58.752 * Symbol is: ESZ21_FUT_CME |
| [2021-11-01 14:26:11] |
| John - SC Support - Posts: 38327 |
|
NAKOT1: The only issue we see with your account is that you are trying to get TPO profiles, but in order to do this you need to be on Package 11, whereas you are on package 10 now. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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