Support Board
Date/Time: Tue, 26 Nov 2024 04:01:54 +0000
CTS Intraday Historical Data Download Issues
View Count: 1009
| [2014-03-28 13:54:47] |
| chili - Posts: 14 |
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I'm having issues with my charts downloading the recent intraday historical data from CTS. When I start Sierra up in the morning the past few days, it just sits there with the "Downloading Historical Data. Bars may not appear until complete" message, but the data never downloads. Strangely enough, I don't seem to have the issue when I open Sierra later on in evening. I'm having to delete and download all of the data, and even then it's taking a ridiculously long amount of time to load, and not downloading all of the dat. I'm on version 1112.
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| [2014-03-28 17:13:00] |
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We believe this is an issue on the CTS T4 side with security definition responses. We have been telling them about the issues we have been seeing. Provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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