Support Board
Date/Time: Sat, 01 Mar 2025 20:37:31 +0000
data problems
View Count: 372
| [2021-10-15 15:05:44] |
| g4500 - Posts: 27 |
|
Hi Since 30 mns my charts are not receiving any data. I ve been checking on Sierra webpage and look like everything is ok. Can you help me ? |
| [2021-10-15 16:34:38] |
| John - SC Support - Posts: 38292 |
|
Everything on your account looks good. There are not any problems with the Denali Exchange Data Feed. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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