Support Board
Date/Time: Sat, 01 Mar 2025 20:06:57 +0000
Chart DOM orders not being sent using new live account on Denali/TT
View Count: 537
| [2021-10-15 14:47:22] |
| User636370 - Posts: 20 |
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Hi, I've made trades in SIM using the Chart DOM. Everything seems to be working as expected in SIM. However, when I set up the account and updated Data/Trade Service Settings w the new SC/TT Futures Order Routing, and live account selected in dropdown within Trade Window orders are not being added to the Chart DOM. I have attached orders setup that have been executing on SIM, but again nothing shows up when I attempt to send orders on live account. Either clicking Buy/Sell in ladder, nor right-clicking on chart, nor using Trade Window buttons. I'm guessing I've missed a setting, but I've reviewed everything and not sure what I might have missed. Anything you guys can see on your end that might help? Thank you! |
| [2021-10-15 15:10:03] |
| User636370 - Posts: 20 |
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I'm not sure if it's helpful, but I'm sending the message log after clearing it and attempting to execute on live account again. I also executed orders in SIM.
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| [2021-10-15 15:21:07] |
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Just to be sure, follow the instructions starting at step 9 here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions And did you disable Trade >> Trade Simulation Mode On? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-15 15:21:54
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| [2021-10-15 15:32:05] |
| User636370 - Posts: 20 |
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Ah. That was it. My mistake.... been staring at settings/instructions too long. Thank you!!! |
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