Support Board
Date/Time: Sat, 01 Mar 2025 20:42:36 +0000
Download failed after switching to Rithmic Direct - DTC
View Count: 592
| [2021-10-13 03:35:23] |
| madness99 - Posts: 35 |
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Hi, After switching from Rithmic Trading to Rithmic Direct - DTC. I longer can see my GC chart. I get the following error: Download Failed. Error downloading historical intraday data for GCZ1.COMEX. permission denied. GC was working when I was using Rithmic Trading, but after switching to Ritmic Direct it no longer works. What can I do to fix this? Thanks Jerome |
| [2021-10-13 14:05:15] |
| John - SC Support - Posts: 38292 |
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Please update to the latest release and see if you continue to have the same issue. Let us know. To update you can follow these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-13 16:17:35] |
| madness99 - Posts: 35 |
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Hi John, I've downloaded the latest version. I am still getting the same error with GC. I also get permission denied when I launch SC for ES and NQ, but the chart for ES and NQ did load correctly. Regards, Jerome |
| [2021-10-13 16:52:14] |
| John - SC Support - Posts: 38292 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-13 22:48:21] |
| madness99 - Posts: 35 |
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This is the log I captured for GC. Software version: 2320 64-bit | 2021-10-13 18:42:30.977 Primary Thread ID: 5400 | 2021-10-13 18:42:30.977 Usage end date: 2022-03-09 | 2021-10-13 18:42:30.977 Enabled for: Advanced Features 2. | 2021-10-13 18:42:30.977 Enabled for: Sierra Chart Historical Data Service. | 2021-10-13 18:42:30.977 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-13 18:42:30.977 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-13 18:42:30.977 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-10-13 18:42:30.977 Custom symbol settings values: enabled | 2021-10-13 18:42:30.977 Chart Update Interval: 800 | 2021-10-13 18:42:30.977 Intraday Data Storage Time Unit: 0 | 2021-10-13 18:42:30.977 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-13 18:42:30.977 2021-10-13 22:42:30 Local computer time in UTC | 2021-10-13 18:42:30.977 2021-10-13 18:42:30 Local computer time in SC Time Zone | 2021-10-13 18:42:30.977 2021-10-13 14:42:35 Server time in UTC | 2021-10-13 18:42:30.977 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-13 18:42:30.977 Program path: F:\SierraChart\ | 2021-10-13 18:42:30.977 Data Files path: F:\SierraChart\Data\ | 2021-10-13 18:42:30.977 OS Version Number: 10.0 | 2021-10-13 18:42:30.978 Locale Setting: C | 2021-10-13 18:42:30.978 DLLs: DeltaPivotPoints_64 (1).dll, DeltaPivotPoints_64.dll, FootprintReversalSystem_64.dll, IcebergAskDetector_64.dll, OFA Bars (by Zdislav)_2151_64.dll, OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll, zyp sierra free 2020_2151_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free_2151_64.dll | 2021-10-13 18:42:30.978 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta | 2021-10-13 18:42:30.978 (Message log removed) Date Time Of Last Edit: 2021-10-14 09:44:40
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| [2021-10-14 09:43:53] |
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There are issues with Rithmic historical data and we do not provide support for Rithmic market data. You must use the Denali Exchange Data Feed for market data when using Rithmic. Documentation and instructions: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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