Support Board
Date/Time: Sat, 01 Mar 2025 17:14:51 +0000
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View Count: 541
| [2021-10-07 17:36:23] |
| JR2R - Posts: 20 |
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HI can you please look into this error. I was just about to enter a position and for some reason My Data feed doesn't seem to work on two seperate pc's. Therefore, it is not the computer nor is it my internet connection. Please see the attached error message on the message logSierra https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55697 |
| [2021-10-07 17:49:19] |
| John - SC Support - Posts: 38292 |
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Refer to the following: Resolved: Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 18:07:41] |
| JR2R - Posts: 20 |
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Hi John, do you know when this will be fixed, as I have been experiencing this since around 17:46 Uk time. I was about to do business in the market and I am missing opportunities please. This is very problematic. many thanks, JR |
| [2021-10-07 23:30:07] |
| John - SC Support - Posts: 38292 |
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We apologize for the issue, but this was an Internet Routing problem, not a specific issue with our equipment. This has been fixed and you can find more information on our approach in the Support Thread on this topic as noted above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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