Support Board
Date/Time: Sat, 01 Mar 2025 17:04:24 +0000
Connecting/disconnecting problem
View Count: 540
| [2021-10-07 17:12:33] |
| sax - Posts: 5 |
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My SC keeps throwing errors in the message log over and over. just started doing this about an hour ago. Triggering next historical data download in queue. | 2021-10-07 17:07:14.376 HD Request # 96 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2021-10-07 17:07:14.376 HD Request # 96 | Download start date-time: 2021-10-07 16:55:23.000000. File last date-time: 2021-10-07 16:55:23.000000 | 2021-10-07 17:07:14.376 HD Request # 96 | Using server: ds4.sierracharts.com port 10149 | 2021-10-07 17:07:14.376 Socket (3) | Creating socket. | 2021-10-07 17:07:14.376 Socket (3) | New receive buffer size: 5242880 | 2021-10-07 17:07:14.376 Socket (3) | Connecting to IP: 192.81.56.146. | 2021-10-07 17:07:14.376 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-07 17:07:21.447 * DTC Client socket (1) | CloseSocket call. | 2021-10-07 17:07:21.447 DTC Client socket (1) | Closed. | 2021-10-07 17:07:21.447 DTC Client socket (0) | CloseSocket call. | 2021-10-07 17:07:21.447 SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-07 17:07:21.447 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-07 17:07:21.447 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2021-10-07 17:07:23.439 DTC Client socket (1) | Creating socket. | 2021-10-07 17:07:23.439 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-07 17:07:23.439 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-10-07 17:07:23.439 Socket (3) | CloseSocket call. | 2021-10-07 17:07:34.373 Socket (3) | Closed. | 2021-10-07 17:07:34.373 HD Request # 96 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2021-10-07 17:07:34.373 Added historical Intraday data request for USOil to the queue. | 2021-10-07 17:07:34.373 Triggering next historical data download in queue. | 2021-10-07 17:07:34.373 Historical data download thread signaled to stop. | 2021-10-07 17:07:34.373 HD Request # 96 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for USOil | 2021-10-07 17:07:34.373 HD Request # 96 | Completion time: 20s | 2021-10-07 17:07:34.373 HD Request # 97 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2021-10-07 17:07:34.374 HD Request # 97 | Download start date-time: 2021-10-07 16:55:23.000000. File last date-time: 2021-10-07 16:55:23.000000 | 2021-10-07 17:07:34.374 HD Request # 97 | Using server: ds12.sierracharts.com port 10150 | 2021-10-07 17:07:34.374 Socket (3) | Creating socket. | 2021-10-07 17:07:34.374 Socket (3) | New receive buffer size: 5242880 | 2021-10-07 17:07:34.374 Socket (3) | Connecting to IP: 204.15.197.14. | 2021-10-07 17:07:34.374 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-07 17:07:44.473 * DTC Client socket (1) | CloseSocket call. | 2021-10-07 17:07:44.538 DTC Client socket (1) | Closed. | 2021-10-07 17:07:44.538 DTC Client socket (0) | CloseSocket call. | 2021-10-07 17:07:44.538 SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-07 17:07:44.538 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-07 17:07:44.538 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-10-07 17:07:46.701 DTC Client socket (1) | Creating socket. | 2021-10-07 17:07:46.701 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-07 17:07:46.702 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2021-10-07 17:07:46.702 Socket (3) | CloseSocket call. | 2021-10-07 17:07:54.386 Socket (3) | Closed. | 2021-10-07 17:07:54.387 HD Request # 97 | Error downloading historical Intraday data for USOil. Timeout error connecting to server. | 2021-10-07 17:07:54.387 Added historical Intraday data request for USOil to the queue. | 2021-10-07 17:07:54.387 Triggering next historical data download in queue. | 2021-10-07 17:07:54.387 Historical data download thread signaled to stop. | 2021-10-07 17:07:54.387 HD Request # 97 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for USOil | 2021-10-07 17:07:54.387 HD Request # 97 | Completion time: 20s | 2021-10-07 17:07:54.387 HD Request # 98 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2021-10-07 17:07:54.387 HD Request # 98 | Download start date-time: 2021-10-07 16:55:23.000000. File last date-time: 2021-10-07 16:55:23.000000 | 2021-10-07 17:07:54.387 HD Request # 98 | Using server: ds4.sierracharts.com port 10149 | 2021-10-07 17:07:54.387 Socket (3) | Creating socket. | 2021-10-07 17:07:54.387 Socket (3) | New receive buffer size: 5242880 | 2021-10-07 17:07:54.387 Socket (3) | Connecting to IP: 192.81.56.146. | 2021-10-07 17:07:54.387 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-07 17:08:07.720 * DTC Client socket (1) | CloseSocket call. | 2021-10-07 17:08:07.720 DTC Client socket (1) | Closed. | 2021-10-07 17:08:07.720 DTC Client socket (0) | CloseSocket call. | 2021-10-07 17:08:07.720 SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-07 17:08:07.720 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-07 17:08:07.720 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2021-10-07 17:08:09.722 DTC Client socket (1) | Creating socket. | 2021-10-07 17:08:09.722 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-07 17:08:09.722 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-10-07 17:08:09.722 |
| [2021-10-07 17:24:46] |
| Technical - Posts: 158 |
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Same with me, just started today. DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-07 12:22:15.578 * DTC Client socket (4) | CloseSocket call. | 2021-10-07 12:22:15.582 DTC Client socket (0) | CloseSocket call. | 2021-10-07 12:22:15.582 SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-07 12:22:15.582 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-07 12:22:15.582 DTC Client socket (4) | Closed. | 2021-10-07 12:22:15.582 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-10-07 12:22:17.583 DTC Client socket (4) | Creating socket. | 2021-10-07 12:22:17.583 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-10-07 12:22:17.583 DTC Client socket (4) | Connecting to IP: 204.15.197.14. | 2021-10-07 12:22:17.583 SC DTC Data with Market Depth | Network connection to server complete. | 2021-10-07 12:22:17.636 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-10-07 12:22:17.636 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-07 12:22:17.636 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-10-07 12:22:18.639 SC DTC Data with Market Depth | Sending logon request message. | 2021-10-07 12:22:18.639 |
| [2021-10-07 17:32:12] |
| 58LesPaul - Posts: 429 |
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Mine also. I disconnected and reconnected and it stopped. Is you all's still doing it?
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| [2021-10-07 17:44:53] |
| John - SC Support - Posts: 38292 |
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We are looking into this now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 18:09:45] |
| Gary Number 2 - Posts: 130 |
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I am having severe (connect/disconnect continuously) disconnect issues with Denali Data, CQG routing, & amp broker. FYI All other trading platforms have been fully connected while this occurs. |
| [2021-10-07 18:20:52] |
| Technical - Posts: 158 |
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I shut down completely, launched Sierra Chart - no change, still disconnecting.
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| [2021-10-07 19:00:56] |
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Regarding post #5, you should not be having any problems with the Denali Data Feed. We are not observing any problems with the Denali data feed. Refer to: Resolved: Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers And regarding CQG connectivity we cannot help with that. Regarding post #6, you definitely should not be having any problems with the Denali data feed or the SC order routing. Those services are unaffected. We do not know what is disconnecting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 19:02:32
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